Dow Rummel Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 61 Google reviews
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What this means for your family
Touchmark at All Saints is highly regarded for its vibrant social atmosphere and dedicated staff, making it an excellent choice for independent or assisted living. However, if you are considering the facility for a loved one with advanced dementia or potential for aggressive behavioral changes, be sure to have a transparent conversation with leadership about their specific capabilities and discharge policies for complex cases.
Google Reviews
Google Reviews
61 reviews on Google“Touchmark at All Saints is widely praised by families and professionals for its beautiful campus, active social environment, and compassionate, long-tenured staff. While the vast majority of reviews are highly positive, one family reported a distressing experience regarding a resident's rapid decline and subsequent discharge, highlighting potential limitations in handling complex behavioral health needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and long-tenured nursing staff
- Beautiful, well-maintained historical campus
- Robust life enrichment and social programming
- High-quality dining and hospitality services
Concerns
- Difficulty managing residents with aggressive or complex dementia-related behaviors
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your campus has a beautiful historical charm; how do you balance maintaining that aesthetic with the modern safety needs of your residents?
- 2Your team is very responsive to online feedback, which is great to see; how do you translate that same level of communication to families when addressing health inspection findings or care plan updates?
- 3With your strong focus on life enrichment, what are some of the most popular social activities that help residents feel connected to the community here?
- 4Since care needs can change, how does your team approach supporting residents who may be experiencing increased agitation or complex behavioral shifts?
- 5Given your high staffing rating, could you explain how your nursing team is structured to ensure consistent, personalized attention for each of the 50 residents?
- 6In the event of a medical emergency, what is your specific protocol for coordinating care and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful, the building is very clean and organized. My Grandmother was in the memory care unit and the staff was always attentive to her needs and desires.”
“Touchmark will always hold a special place in my family's heart. When my father in law become ill, they helped us get him the care he needed. They literally helped to save his life and get him on a path of recovery.”
“We moved my father and his partner in to an apartment, planning to transition him through assisted living to memory care. Shortly after the move, however, he faced rapid decline. All Saints wasn't able handle his paranoid and aggressive behavior and essentially kicked him out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing four reports that led to citations for medication errors, safety hazards, dietary issues, and care planning problems. The primary recurring issues involve nutrition and dietary services, fire safety systems, and infection control. While older deficiencies appear corrected, three recent citations from January 2026 remain under correction plans, suggesting ongoing operational challenges that warrant careful evaluation during any visit.
Jan 8, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nov 13, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 15, 2024Routine3
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Apr 26, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Jan 8, 2026
$44,100
Fine
Oct 30, 2025
$26,685
Fine
Oct 30, 2025
$26,685
Fine
Aug 15, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Dow Rummel Village
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit touchmark.com
Medicare data downloads
Original nursing home datasets
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