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Nursing HomeMedicaid

Dover Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

537 Spring Street Suite 350, Dover, TN 3705888 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 20 Google reviews

5
4
3
2
1
Dover Care Center Nursing Home in Dover, TN — Street View
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What this means for your family

Dover Care Center is highly regarded for its dedicated nursing staff and effective communication with families, making it a strong candidate for rehabilitation needs. However, as some historical reviews mentioned facility maintenance issues, we recommend touring the facility specifically to observe the cleanliness of common areas and resident rooms.

Google Reviews

Google Reviews

20 reviews on Google
Dover Care Center receives high praise for its dedicated and hardworking nursing staff who are frequently described as attentive and kind. While recent feedback is overwhelmingly positive regarding patient care and rehabilitation, families should be aware that historical reports have mentioned concerns regarding facility maintenance and resident environment.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean5.0Activities8.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Dedicated and hardworking nursing staff
  • Effective rehabilitation services
  • Responsive communication with families
  • Positive and caring atmosphere

Concerns

  • Facility maintenance and pest issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02017(2)4.02019(1)3.02020(1)5.02022(1)4.52024(2)4.82025(8)4.62026(5)

Distribution · 20 analyzed

5
13
4
4
3
3
2
0
1
0

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has 88 residents; how do you ensure that each resident receives consistent, personalized attention given the current staffing levels?
  • 2With the recent focus on facility upkeep, what is your current plan for ongoing maintenance and ensuring the living environment remains comfortable for all residents?
  • 3I see that your team is highly praised for their communication; what is the best way for our family to stay in the loop regarding our loved one’s daily health and progress?
  • 4Could you walk me through your protocols for handling medical emergencies or sudden changes in a resident's condition during the night or on weekends?
  • 5I’ve read great things about your rehabilitation services; how are these programs integrated into the daily routine for residents who are looking to maintain or improve their mobility?
  • 6What kind of social activities or events do you have planned for the coming month to help residents feel connected and engaged with the community here?

Personalized based on this facility's data


Key Review Excerpts

The staff were kind and concerned and took care of my husband during his rehabilitation stay. They were helpful to me and met with us whenever we had questions about his progress.

Rehab patient's spouse · 2025★★★★

I have watched the staff run from one end of their building to the other, doing their best to meet theirs needs. It’s not easy being a caretaker.

Family member · 2025★★★★★

I love the care you give to your patients! The activities are wonderful! The staff is always friendly and willing to help!

Visitor/Community member · 2024★★★★★
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.81hrs
OK
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility65.4%
Worse than Avg
Here
65.4%
US
95.5%
TN
94.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.3%
Worse than Avg
Here
32.3%
US
19.5%
TN
31.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
12.1%
TN
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility93.9%
Better than Avg
Here
93.9%
US
93.4%
TN
89.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.6%
Worse than Avg
Here
18.6%
US
15.3%
TN
18.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
4.9%
TN
5.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.6%
Worse than Avg
Here
60.6%
US
79.8%
TN
79.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.0%
Better than Avg
Here
86.0%
US
81.8%
TN
79.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.7%
Worse than Avg
Here
4.7%
US
1.6%
TN
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (5.9)
4 complaint-triggered

Dover Care Center has a concerning pattern of deficiencies across multiple surveys, with families filing formal complaints that triggered investigations into abuse and neglect reporting failures. The facility has struggled most with care planning and assessments, fire safety systems, and medication management. While all deficiencies show correction dates, the recurring nature of fire safety violations and the serious complaint-triggered issues regarding resident protection warrant careful consideration during your visit.

Jul 23, 2025Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 10, 2023Complaint
4
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

Sep 28, 2022Routine
15
0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Aug 27, 2019Routine
3
0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dover Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Exceptional Living Centers

Chain Size

10 facilities nationwide

Chain avg rating: 3.2/5 · Rank 6 of 10

Ownership & Management

Owners

Medical Rehabilitation Centers, LLC

Owner · Organization

100%

Lexington Health Management LLC

Owner (parent company) · Organization

Watts, Amy

Owner (parent company)

Watts, Walter

Owner (parent company)

Key personnel

Carter, MichaelManaging Control - Governing BodyTownsend, LucyManaging Control - Governing BodyWatts, WalterOfficer / DirectorCampbell, BrendaManagerTownsend, LucyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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