Dover Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 20 Google reviews

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What this means for your family
Dover Care Center is highly regarded for its dedicated nursing staff and effective communication with families, making it a strong candidate for rehabilitation needs. However, as some historical reviews mentioned facility maintenance issues, we recommend touring the facility specifically to observe the cleanliness of common areas and resident rooms.
Google Reviews
Google Reviews
20 reviews on Google“Dover Care Center receives high praise for its dedicated and hardworking nursing staff who are frequently described as attentive and kind. While recent feedback is overwhelmingly positive regarding patient care and rehabilitation, families should be aware that historical reports have mentioned concerns regarding facility maintenance and resident environment.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and hardworking nursing staff
- Effective rehabilitation services
- Responsive communication with families
- Positive and caring atmosphere
Concerns
- Facility maintenance and pest issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has 88 residents; how do you ensure that each resident receives consistent, personalized attention given the current staffing levels?
- 2With the recent focus on facility upkeep, what is your current plan for ongoing maintenance and ensuring the living environment remains comfortable for all residents?
- 3I see that your team is highly praised for their communication; what is the best way for our family to stay in the loop regarding our loved one’s daily health and progress?
- 4Could you walk me through your protocols for handling medical emergencies or sudden changes in a resident's condition during the night or on weekends?
- 5I’ve read great things about your rehabilitation services; how are these programs integrated into the daily routine for residents who are looking to maintain or improve their mobility?
- 6What kind of social activities or events do you have planned for the coming month to help residents feel connected and engaged with the community here?
Personalized based on this facility's data
Key Review Excerpts
“The staff were kind and concerned and took care of my husband during his rehabilitation stay. They were helpful to me and met with us whenever we had questions about his progress.”
“I have watched the staff run from one end of their building to the other, doing their best to meet theirs needs. It’s not easy being a caretaker.”
“I love the care you give to your patients! The activities are wonderful! The staff is always friendly and willing to help!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dover Care Center has a concerning pattern of deficiencies across multiple surveys, with families filing formal complaints that triggered investigations into abuse and neglect reporting failures. The facility has struggled most with care planning and assessments, fire safety systems, and medication management. While all deficiencies show correction dates, the recurring nature of fire safety violations and the serious complaint-triggered issues regarding resident protection warrant careful consideration during your visit.
Jul 23, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 10, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Sep 28, 2022Routine15
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Aug 27, 2019Routine3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Dover Care Center
for profit
Chain Affiliation
Exceptional Living Centers
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 10
Ownership & Management
Owners
Medical Rehabilitation Centers, LLC
Owner · Organization
Lexington Health Management LLC
Owner (parent company) · Organization
Watts, Amy
Owner (parent company)
Watts, Walter
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit exceptionallivingcenters.com
Medicare data downloads
Original nursing home datasets
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