Dove Healthcare - West Eau Claire
Strong Medicare quality ratings; families often praise friendly and helpful nursing staff. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and the sense of safety it provides to residents. While the reviews are overwhelmingly positive, the lack of recent detailed text means families should personally verify current staffing levels and dining variety during a visit.
Google Reviews
Google Reviews
8 reviews on Google“Families can expect a highly positive experience regarding staff compassion and resident well-being, with specific praise for the friendly caregivers and the quality of life in efficiency apartments. While some reviews are textless, the documented experiences highlight significant health improvements and a sense of safety for long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful nursing staff
- Engaging resident activities
- High-quality food
- Safe and comfortable living spaces
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to everyone's feedback; how does that culture of communication extend to the families of residents?
- 2With such a high staffing rating, how do you ensure that the caregivers have enough time to build personal connections with each resident?
- 3I noticed there have been some recent state inspections; what specific steps has the facility taken to address those recent findings and ensure continuous improvement?
- 4What is the protocol for managing medical emergencies or sudden changes in health during the overnight hours?
- 5What kind of daily activities or social outings are available to keep the residents engaged and connected with the community?
- 6How do you manage the balance of clinical care and maintaining a warm, home-like atmosphere for the 83 residents here?
Personalized based on this facility's data
Key Review Excerpts
“My mother recently moved here and she’s so pleased! She tells me that the staff are all so friendly and helpful and she feels safe here. She likes the food and the activities and appreciates her own space in her efficiency apartment.”
“The staff at Orchard Hills were wonderful during my dad's nearly 4 year stay. My family and I appreciate the genuine interest staff had in my dad and the care that he received.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 27 deficiencies across three years with families filing complaints about daily care assistance and pressure ulcer care. The most recurring issues involve fire safety systems, accident prevention, and food service operations. While all deficiencies show correction dates, problems with accident hazards and sprinkler systems have repeated across surveys, suggesting ongoing challenges with maintaining safety standards.
Mar 20, 2025Routine11
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 7, 2024Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 7, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 11, 2023Routine7
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Ownership & Operations
Who Operates This Facility
Dove Healthcare - West Eau Claire
for profit
Chain Affiliation
Dove Healthcare
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 5 of 11 (Best)
Ownership & Management
Owners
Dove 8 Opco Holdco LLC
Owner · Organization
Divine Hc Holdco LLC
Owner (parent company) · Organization
Goldstar Capital Partners LLC
Owner (parent company) · Organization
Goldstar Wisconsin Associates, LLC
Owner (parent company) · Organization
Goldstar-Divine Holdings Dove 8 LLC
Owner (parent company) · Organization
Markovits, Isaak
Owner (parent company)
Richland, Ilan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit dovehealthcare.com
Medicare data downloads
Original nursing home datasets
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