Dove Healthcare - Superior
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 7)
- High staff turnover (56%)
- High RN turnover (67%)
Below average in WI · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
While some families report positive experiences with activities and therapy, there are recurring, serious reports of neglect and poor hygiene. We strongly advise visiting during off-hours to observe staffing levels firsthand and speaking directly with current residents' families to gauge the consistency of care.
Google Reviews
Google Reviews
22 reviews on Google“Dove Healthcare - Superior receives highly polarized feedback, with some families praising the staff's kindness and activity programs, while others report severe neglect and poor communication. Critical reviews highlight significant concerns regarding basic hygiene, inadequate staffing levels, and unprofessional conduct by administrative personnel.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Engaging activities department
- Helpful physical therapy services
Concerns
- Inadequate staffing levels and neglect of basic resident care (mentioned by 3 reviewers)
- Poor communication and unprofessional conduct by management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a top priority for our family, could you walk us through how you ensure consistent, personalized attention for residents throughout the day and night?
- 2We noticed the facility has a very active activities department; could you share some examples of how you tailor these programs to keep residents engaged and connected?
- 3With cleanliness being a key focus for us, what is your daily routine for maintaining resident rooms and common areas to ensure a comfortable environment?
- 4How does your management team approach communication with families, and what is the best way for us to stay updated on our loved one's care and well-being?
- 5In light of the recent focus on health inspection standards, what specific steps is the facility taking to improve oversight and ensure the highest quality of daily care?
- 6When a medical concern or emergency arises, what is your protocol for assessing the situation and keeping family members informed in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“This place is wonderful. Full of staff who truly care about resident cares from management to floors. They truly want what is best for the residents and staff. Also, the activities department is always keeping the residents busy with fun parties and activities.”
“My father was there for a few days. His care was atrocious. It's clear they never even washed his face, and now he's in the hospital with a mild case of pneumonia.”
“Went into this facility about two weeks ago to enquire about having my mom come here. I spoke with a Nora who was so rude to my dad and I. She couldn't answer any of my questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dove Healthcare has faced recurring issues across multiple areas, with families filing 26 complaint-triggered reports about problems including nursing staffing shortages, food safety and meal service, infection control, and inadequate response to alleged violations. The facility shows persistent deficiencies in pressure ulcer prevention, care planning, and medication management that have occurred across multiple surveys. While all violations show correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with consistent quality care delivery.
Feb 3, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2025Routine27
Egress Deficiencies
Have exits that are accessible at all times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 13, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 18, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 9, 2024Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Dove Healthcare - Superior
for profit
Chain Affiliation
Dove Healthcare
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 7 of 11
Ownership & Management
Owners
Goldstar - Divine Holding Superior, LLC
Owner · Organization
Divine Superior Holdco, LLC
Owner (parent company) · Organization
Goldstar Capital Partners LLC
Owner (parent company) · Organization
Goldstar Wisconsin Associates, LLC
Owner (parent company) · Organization
Markovits, Isaak
Owner (parent company)
Richland, Ilan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit dovehealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Rem Wisconsin III INC 21st Street
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Superior Living INC
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Tradewinds Residence INC
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Harborview Cbrf
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