Dove Healthcare - St Croix Falls
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 7)
- High staff turnover (69%)
- High RN turnover (60%)
Below average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $129,124 in fines
What this means for your family
While the facility provides compassionate hospice and long-term care, recent reports of poor communication and slow response times are concerning. We strongly recommend visiting in person to observe staff responsiveness and verifying their current administrative contact procedures before committing to admission.
Google Reviews
Google Reviews
37 reviews on Google“Dove Healthcare - St Croix Falls receives polarized feedback, with long-term families often praising the kindness of the staff, while more recent reviews highlight significant concerns regarding communication and responsiveness. While some visitors report a warm and hospitable environment, others have raised serious issues regarding facility cleanliness and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Kind and friendly nursing staff
- Supportive hospice and transition care
- Long-term resident satisfaction
Concerns
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Understaffing and slow response times to call lights (mentioned by 3 reviewers)
- Decline in cleanliness and facility maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how kind and friendly the nursing staff is here; how do you foster that culture of care within your team?
- 2With the focus on supportive hospice and transition care, how do you ensure families are kept closely informed during those sensitive periods?
- 3What steps are being taken to ensure that call lights are responded to promptly and that residents' needs are met quickly throughout the day?
- 4How does the facility manage communication with family members, especially if we need to reach someone by phone outside of regular hours?
- 5What is your current plan for addressing facility maintenance and ensuring the cleanliness of the resident areas remains top-notch?
- 6Can you tell us about the daily activities and social programs available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“My father has been on hospice for a while now and we have been unable to care for him around the clock at home. Dove and their staff have been amazing and transitioning my dad into their care.”
“Tried calling to talk to someone and they can’t answer their phone. Was looking to talk to administrative director and got sent to Voicemail . staff are sitting up front doing nothing when he rang his bell it took over 30 min for them to come.”
“My mom has been there for 16 yrs. The people there are kind and wonderful. The food is really good and the place is always clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dove Healthcare has significant ongoing issues with 25 deficiencies triggered by family complaints and persistent problems in three key areas. Food safety and preparation standards have been repeatedly cited across multiple surveys, while infection control failures continue to surface regularly. The facility also has recurring problems with abuse reporting and accident prevention, with families filing complaints about inadequate care and safety supervision. While the facility corrects cited issues, the pattern of repeated violations in the same care areas suggests systemic challenges that families should carefully consider.
Sep 18, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 19, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jul 17, 2024Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Jan 22, 2025
$44,485
Payment Denial
Jan 22, 2025
7-day denial
Fine
Jan 2, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Dove Healthcare - St Croix Falls
for profit
Chain Affiliation
Dove Healthcare
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 9 of 11
Ownership & Management
Owners
Wisconsin 3 Holdco LLC
Owner · Organization
Markovits, Isaak
Owner (parent company)
Richland, Ilan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit dovehealthcare.com
Medicare data downloads
Original nursing home datasets
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