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Nursing HomeMedicaid Investigative

Dove Healthcare - St Croix Falls

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

750 E Louisiana St, St Croix Falls, WI 5402450 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 37 Google reviews

5
4
3
2
1
Dove Healthcare - St Croix Falls Nursing Home in St Croix Falls, WI — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (9 vs median 7)
  • High staff turnover (69%)
  • High RN turnover (60%)

Below average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $129,124 in fines

Source: Medicare data

What this means for your family

While the facility provides compassionate hospice and long-term care, recent reports of poor communication and slow response times are concerning. We strongly recommend visiting in person to observe staff responsiveness and verifying their current administrative contact procedures before committing to admission.

Google Reviews

Google Reviews

37 reviews on Google
Dove Healthcare - St Croix Falls receives polarized feedback, with long-term families often praising the kindness of the staff, while more recent reviews highlight significant concerns regarding communication and responsiveness. While some visitors report a warm and hospitable environment, others have raised serious issues regarding facility cleanliness and difficulty reaching staff by phone.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean5.0Activities7.0MedsN/AMemoryN/AComms2.0Value3.0

Strengths

  • Kind and friendly nursing staff
  • Supportive hospice and transition care
  • Long-term resident satisfaction

Concerns

  • Difficulty reaching staff via telephone (mentioned by 2 reviewers)
  • Understaffing and slow response times to call lights (mentioned by 3 reviewers)
  • Decline in cleanliness and facility maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(7)'20(2)'24(2)'26(3)

Distribution · 35 analyzed

5
19
4
3
3
7
2
1
1
5

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how kind and friendly the nursing staff is here; how do you foster that culture of care within your team?
  • 2With the focus on supportive hospice and transition care, how do you ensure families are kept closely informed during those sensitive periods?
  • 3What steps are being taken to ensure that call lights are responded to promptly and that residents' needs are met quickly throughout the day?
  • 4How does the facility manage communication with family members, especially if we need to reach someone by phone outside of regular hours?
  • 5What is your current plan for addressing facility maintenance and ensuring the cleanliness of the resident areas remains top-notch?
  • 6Can you tell us about the daily activities and social programs available to help residents stay engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

My father has been on hospice for a while now and we have been unable to care for him around the clock at home. Dove and their staff have been amazing and transitioning my dad into their care.

Hospice family member · 2025★★★★★

Tried calling to talk to someone and they can’t answer their phone. Was looking to talk to administrative director and got sent to Voicemail . staff are sitting up front doing nothing when he rang his bell it took over 30 min for them to come.

Rehab patient's family · 2025☆☆☆☆

My mom has been there for 16 yrs. The people there are kind and wonderful. The food is really good and the place is always clean.

Long-term resident's family · 2017★★★★★
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
3.92hrs
96%
All nurses + aides combined
Staff Turnover
71%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility35.3%
Worse than Avg
Here
35.3%
US
12.1%
WI
5.2%
Polk
3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility78.0%
Worse than Avg
Here
78.0%
US
95.5%
WI
95.0%
Polk
96.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
WI
19.9%
Polk
16.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
14.4%
WI
16.7%
Polk
13.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.5%
WI
16.8%
Polk
21.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.9%
Worse than Avg
Here
91.9%
US
93.4%
WI
95.6%
Polk
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.9%
Worse than Avg
Here
81.9%
US
81.8%
WI
86.6%
Polk
90.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.9%
Mixed vs Avgs
Here
82.9%
US
79.8%
WI
82.2%
Polk
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
WI
1.3%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
3penalties
Near state avg (9.8)
25 complaint-triggered
$129,124 in fines

Dove Healthcare has significant ongoing issues with 25 deficiencies triggered by family complaints and persistent problems in three key areas. Food safety and preparation standards have been repeatedly cited across multiple surveys, while infection control failures continue to surface regularly. The facility also has recurring problems with abuse reporting and accident prevention, with families filing complaints about inadequate care and safety supervision. While the facility corrects cited issues, the pattern of repeated violations in the same care areas suggests systemic challenges that families should carefully consider.

Sep 18, 2025Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0132Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 13, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 19, 2025Complaint
3
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 22, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 2, 2025Complaint
1
0678Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Jul 17, 2024Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Jan 22, 2025

$44,485

Payment Denial

Jan 22, 2025

7-day denial

Fine

Jan 2, 2025

$17,345

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dove Healthcare - St Croix Falls

Organization Type

for profit

Chain Affiliation

Chain Name

Dove Healthcare

Chain Size

11 facilities nationwide

Chain avg rating: 3.4/5 · Rank 9 of 11

Ownership & Management

Owners

Wisconsin 3 Holdco LLC

Owner · Organization

100%

Markovits, Isaak

Owner (parent company)

50%

Richland, Ilan

Owner (parent company)

50%

Key personnel

Markovits, IsaakOfficer / DirectorMarkovits, IsaakManagerRichland, IlanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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