Dove Healthcare - South Eau Claire
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
This facility is highly regarded for its post-surgical rehabilitation therapy and food quality. However, because multiple families have reported serious concerns regarding medication management and nursing responsiveness, we strongly advise you to monitor your loved one's care closely and maintain direct contact with the administration if issues arise.
Google Reviews
Google Reviews
10 reviews on Google“Dove Healthcare - South Eau Claire receives high praise for its rehabilitation services, with multiple patients reporting successful recoveries following surgeries. However, there are serious historical concerns regarding nursing staff responsiveness, medication management, and the handling of family concerns, particularly in long-term care contexts.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy
- Friendly and personable staff
- Quality food options
- Strong post-surgical recovery support
Concerns
- Inconsistent medication management and documentation (mentioned by 2 reviewers)
- Poor nursing staff responsiveness and lack of regard for family concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given your strong reputation for rehabilitation, how do you coordinate the transition from intensive therapy back into the daily routine of the nursing home?
- 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on changes in care or medication adjustments?
- 3How do you ensure that medication administration and documentation are handled consistently to provide peace of mind for families?
- 4Could you walk me through how your nursing team handles urgent medical needs or changes in a resident's condition outside of regular business hours?
- 5I see that you actively engage with online feedback; how do you incorporate suggestions from families into your daily operations and staff training?
- 6With a smaller community of 50 residents, what kind of social activities or daily life programs are most popular among those currently living here?
Personalized based on this facility's data
Key Review Excerpts
“High grade therapy department!! Very poor nursing staff. Do not let your loved ones stay here. Charge nurse showed no regard for family concerns. Medication documented that was not given.”
“Spent two weeks in rehab following surgery. Staff is incredible - friendly, patient, helpful, personable. Food is very good with several options.”
“I was a patent there for three weeks after surgery for a bulging disk into my spine... With all the help from, all the personnel, The RN’s, CNA’s, OT and PT Therapists and nursing students. Thanks to everyone for a job well done.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who fell and were seriously hurt
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dove Healthcare - South Eau Claire shows a moderate inspection record with 10 deficiencies across three surveys, primarily involving fire safety procedures and emergency preparedness. The facility has recurring issues with fire drills and fire-resistant construction that have persisted across multiple surveys, though all violations have been corrected. Other single-instance deficiencies included pressure ulcer care, infection control, and food safety, all of which were also remediated.
Apr 17, 2025Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 14, 2024Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 26, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Dove Healthcare - South Eau Claire
for profit
Chain Affiliation
Dove Healthcare
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 4 of 11 (Best)
Ownership & Management
Owners
Dove 8 Opco Holdco LLC
Owner · Organization
Divine Hc Holdco LLC
Owner (parent company) · Organization
Goldstar Capital Partners LLC
Owner (parent company) · Organization
Goldstar Wisconsin Associates, LLC
Owner (parent company) · Organization
Goldstar-Divine Holdings Dove 8 LLC
Owner (parent company) · Organization
Markovits, Isaak
Owner (parent company)
Richland, Ilan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit dovehealthcare.com
Medicare data downloads
Original nursing home datasets
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