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Nursing HomeMedicaid Investigative

Douglasville Center for Nursing and Healing LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4028 Hwy 5, Douglasville, GA 30135246 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 363 Google reviews

5
4
3
2
1
Douglasville Center for Nursing and Healing LLC Nursing Home in Douglasville, GA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 5.0)
  • High staff turnover (59%)
  • High RN turnover (66%)

Bottom 25% in GA · Critically understaffed (RN) · Above recommended total nurse staffing · $13,787 in fines

Source: Medicare data

What this means for your family

While many families report positive experiences with the administrative and admissions team, there are serious allegations regarding nursing responsiveness and facility cleanliness. Before choosing this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness firsthand.

Google Reviews

Google Reviews

363 reviews on Google
Douglasville Center for Nursing and Healing receives a high volume of positive reviews praising specific staff members, particularly in admissions and medical records, and noting recent facility upgrades. However, a subset of critical reviews highlights severe concerns regarding cleanliness, responsiveness, and the quality of patient care, suggesting a significant disparity in experiences.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean5.0ActivitiesN/AMedsN/AMemory9.0Comms4.0ValueN/A

Strengths

  • Helpful and professional admissions and records staff
  • Recent facility upgrades and improvements
  • Attentive physical therapy team
  • Warm and welcoming environment

Concerns

  • Unsanitary conditions and unpleasant odors (mentioned by 2 reviewers)
  • Poor responsiveness and rude communication from staff (mentioned by 3 reviewers)
  • Inadequate patient care and neglect of medical complaints (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 216 analyzed

5
202
4
6
3
1
2
0
1
7
162 reviews posted between Mar 23, 2026Apr 4, 2026 · 159 were 5-star
118 reviews posted between Mar 15, 2026Mar 28, 2026 · 116 were 5-star
81 reviews posted between Mar 29, 2026Apr 4, 2026 · 78 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has recently undergone some upgrades; could you walk me through the specific areas that have been improved and how they benefit the residents?
  • 2Given the importance of maintaining a clean and fresh environment, what is your daily protocol for housekeeping and managing facility odors?
  • 3I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily communication and care planning processes?
  • 4Since the physical therapy team is highly regarded here, how do you coordinate their efforts with the nursing staff to ensure consistent care throughout the day?
  • 5With a large capacity of 246 residents, what specific steps do you take to ensure that individual medical concerns are addressed promptly and not overlooked?
  • 6What does a typical day look like for a resident in terms of social engagement and dining, and how do you ensure the food service meets the nutritional and personal preferences of your residents?

Personalized based on this facility's data


Key Review Excerpts

Douglasville Center for Nursing and Healing is a great place to send your loved one especially for memory care. Meeting Michelle the unit manager for memory care was comforting.

Memory care family member · 2026★★★★★

The staff is attentive, compassionate, and consistently goes above and beyond to ensure residents feel comfortable and respected. The facility is clean, well-maintained, and organized.

Long-term resident's family · 2026★★★★★

It took a nurse practitioner 1 hour and 30 minute to just come check on my loved one after other residents informed us he was complaining for days about his chest pain and was ignored.

Long-term resident's family · 2026☆☆☆☆
Source: 363 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
38%
Registered nurses for medical care
Total Nursing
3.93hrs
96%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
65%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility49.5%
Worse than Avg
Here
49.5%
US
95.5%
GA
95.0%
Douglas
94.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility55.8%
Worse than Avg
Here
55.8%
US
93.4%
GA
91.2%
Douglas
92.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
GA
10.6%
Douglas
9.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility13.8%
Worse than Avg
Here
13.8%
US
4.9%
GA
5.9%
Douglas
4.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
14.4%
GA
15.7%
Douglas
15.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
15.5%
GA
20.1%
Douglas
16.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.6%
Worse than Avg
Here
39.6%
US
81.8%
GA
80.4%
Douglas
80.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility48.7%
Worse than Avg
Here
48.7%
US
79.8%
GA
78.4%
Douglas
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.3%
Worse than Avg
Here
3.3%
US
1.6%
GA
2.4%
Douglas
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
3penalties
Well above state avg (6.1)
33 complaint-triggered
$13,787 in fines

Families filed numerous complaints triggering many of the facility's 73 deficiencies across recent years, with recurring problems in resident safety, care planning, and medication management. The most concerning pattern involves repeated issues with preventing accidents, developing proper care plans, and protecting residents from abuse or neglect. While the facility has corrected each cited deficiency, the high volume of complaint-driven inspections suggests ongoing quality concerns that families should investigate thoroughly before considering placement.

Oct 30, 2025Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 27, 2025Routine
6
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jun 27, 2025Complaint
8
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0606Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 12, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Oct 10, 2024Complaint
4
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 8, 2024Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Feb 8, 2024

$4,017

Fine

Oct 3, 2023

$4,885

Fine

Oct 3, 2023

$4,885

Ownership & Operations

Who Operates This Facility

Owner / Operator

Douglasville Center for Nursing and Healing LLC

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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