Douglasville Center for Nursing and Healing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 363 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 5.0)
- High staff turnover (59%)
- High RN turnover (66%)
Bottom 25% in GA · Critically understaffed (RN) · Above recommended total nurse staffing · $13,787 in fines
What this means for your family
While many families report positive experiences with the administrative and admissions team, there are serious allegations regarding nursing responsiveness and facility cleanliness. Before choosing this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
363 reviews on Google“Douglasville Center for Nursing and Healing receives a high volume of positive reviews praising specific staff members, particularly in admissions and medical records, and noting recent facility upgrades. However, a subset of critical reviews highlights severe concerns regarding cleanliness, responsiveness, and the quality of patient care, suggesting a significant disparity in experiences.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions and records staff
- Recent facility upgrades and improvements
- Attentive physical therapy team
- Warm and welcoming environment
Concerns
- Unsanitary conditions and unpleasant odors (mentioned by 2 reviewers)
- Poor responsiveness and rude communication from staff (mentioned by 3 reviewers)
- Inadequate patient care and neglect of medical complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has recently undergone some upgrades; could you walk me through the specific areas that have been improved and how they benefit the residents?
- 2Given the importance of maintaining a clean and fresh environment, what is your daily protocol for housekeeping and managing facility odors?
- 3I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily communication and care planning processes?
- 4Since the physical therapy team is highly regarded here, how do you coordinate their efforts with the nursing staff to ensure consistent care throughout the day?
- 5With a large capacity of 246 residents, what specific steps do you take to ensure that individual medical concerns are addressed promptly and not overlooked?
- 6What does a typical day look like for a resident in terms of social engagement and dining, and how do you ensure the food service meets the nutritional and personal preferences of your residents?
Personalized based on this facility's data
Key Review Excerpts
“Douglasville Center for Nursing and Healing is a great place to send your loved one especially for memory care. Meeting Michelle the unit manager for memory care was comforting.”
“The staff is attentive, compassionate, and consistently goes above and beyond to ensure residents feel comfortable and respected. The facility is clean, well-maintained, and organized.”
“It took a nurse practitioner 1 hour and 30 minute to just come check on my loved one after other residents informed us he was complaining for days about his chest pain and was ignored.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous complaints triggering many of the facility's 73 deficiencies across recent years, with recurring problems in resident safety, care planning, and medication management. The most concerning pattern involves repeated issues with preventing accidents, developing proper care plans, and protecting residents from abuse or neglect. While the facility has corrected each cited deficiency, the high volume of complaint-driven inspections suggests ongoing quality concerns that families should investigate thoroughly before considering placement.
Oct 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 27, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 27, 2025Complaint8
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 12, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 10, 2024Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 8, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Feb 8, 2024
$4,017
Fine
Oct 3, 2023
$4,885
Fine
Oct 3, 2023
$4,885
Ownership & Operations
Who Operates This Facility
Douglasville Center for Nursing and Healing LLC
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
363 reviews from families & visitors
Official Website
Visit douglasvillenursing.com
Medicare data downloads
Original nursing home datasets
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