Double Creek Assisted Living and Memory Care
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 90 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a beautiful environment and a highly engaged activities program. However, because multiple families have reported serious issues with hygiene neglect and communication failures, you should specifically ask for a tour during shift changes and request a clear protocol for how medication changes and hospital transfers are communicated to families.
Google Reviews
Google Reviews
90 reviews on Google“Double Creek is widely praised for its beautiful, hotel-like facility and a staff that many families describe as compassionate and family-oriented. While the majority of reviews highlight exceptional memory care and engaging activities, some families have reported serious concerns regarding neglect, inconsistent staffing, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Beautiful, clean, and modern facility
- Engaging resident activities and events
- Warm, family-like atmosphere
Concerns
- Instances of resident neglect and hygiene issues (mentioned by 3 reviewers)
- Inconsistent staffing levels and schedules (mentioned by 2 reviewers)
- Communication failures regarding resident condition or location (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members and using a brand slogan. For negative reviews, they use a consistent, professional template to express concern and request direct communication.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how do you ensure that families are kept just as closely informed about changes in a resident's daily well-being?
- 2The facility looks beautiful and very modern; what specific protocols do you have in place to maintain this level of cleanliness and hygiene for all residents?
- 3Could you walk me through your specific process for medication management and how you ensure accuracy during shift changes?
- 4We love the idea of a warm, family-like atmosphere; what are some of the most engaging activities or social events currently happening for the residents?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the immediate protocol for both the resident and notifying the family?
- 6With the different levels of care available here, how do you manage staffing levels to ensure that every resident receives attentive, one-on-one care throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“I was most impressed with the compassion the staff gave in their memory care wing. I have been visiting senior livings for over 20 years and I can tell when staff knows how to work with patients.”
“We had my brother there for 8 months. Worst experience ever. the neglect was terrible. he sat in wet clothes most of the day. and if we called to ask if they could change him we got hateful remarks and they just never went in his room to change him.”
“The staff was integral in making her comfortable and happy, ensuring a high degree of support and service that gave us all the confidence to know she was well taken care of as none of her children are local.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Double Creek Assisted Living and Memory Care's most recent inspection on February 20, 2024, showed no violations of state standards. However, the facility has a history of administrative penalties, including one incident in late 2023 regarding resident safety and protection from abuse or neglect.
Mar 5, 2026EnforcementPenaltyReport
Administrative Penalty — None
Feb 20, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jan 8, 2024EnforcementPenaltyReport
Administrative Penalty — None
Nov 3, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation. (TAC 553.267(a)(3)(E)(ii))
Ownership & Operations
Who Operates This Facility
Vop Double Creek, LLC
for profit
CIVITAS SENIOR HEALTHCARE LLC
BRANDI BERTRAND
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit civitasseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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