Double Creek Assisted Living and Memory Care

Strengths

• Compassionate and attentive care staff
• Beautiful, clean, and modern facility
• Engaging resident activities and events
• Warm, family-like atmosphere

Concerns

• Instances of resident neglect and hygiene issues (mentioned by 3 reviewers)
• Inconsistent staffing levels and schedules (mentioned by 2 reviewers)
• Communication failures regarding resident condition or location (mentioned by 2 reviewers)

How They Respond to Reviews

The owner provides highly personalized responses to positive reviews, often mentioning specific staff members and using a brand slogan. For negative reviews, they use a consistent, professional template to express concern and request direct communication.

Questions for Your Tour

• 1It is wonderful to see how much the management engages with the community through their responses; how do you ensure that families are kept just as closely informed about changes in a resident's daily well-being?
• 2The facility looks beautiful and very modern; what specific protocols do you have in place to maintain this level of cleanliness and hygiene for all residents?
• 3Could you walk me through your specific process for medication management and how you ensure accuracy during shift changes?
• 4We love the idea of a warm, family-like atmosphere; what are some of the most engaging activities or social events currently happening for the residents?
• 5In the event of a medical emergency or a sudden change in health during the night, what is the immediate protocol for both the resident and notifying the family?
• 6With the different levels of care available here, how do you manage staffing levels to ensure that every resident receives attentive, one-on-one care throughout the day and night?

Personalized based on this facility's data