Doctors Community Rehabilitation and Patient Care
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 250 Google reviews

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What this means for your family
This facility offers a modern, clean environment with a highly effective rehabilitation team that many families find beneficial for recovery. However, you must be prepared to be an active, present advocate; multiple reviewers reported significant delays in basic care and difficulty communicating with management, so frequent in-person visits are highly recommended.
Google Reviews
Google Reviews
250 reviews on Google“Doctors Community Rehabilitation receives high praise for its clean, modern facility and efficient, touchless visitor check-in system. While many families report excellent experiences with the physical and occupational therapy teams, there are recurring, serious complaints regarding understaffing, slow response times for basic patient needs, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Efficient, user-friendly digital check-in system
- Effective and encouraging physical/occupational therapy teams
- Spacious, private patient rooms
Concerns
- Significant understaffing leading to delayed patient care (mentioned by 8 reviewers)
- Difficulty reaching staff via phone or getting return calls (mentioned by 4 reviewers)
- Unprofessional or dismissive attitude from some nursing/administrative staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active digital check-in system; how does your team use technology to keep families updated on their loved one's daily care and progress?
- 2Given the recent feedback regarding communication, what is the best way for our family to ensure we receive timely updates and return calls from the nursing or administrative staff?
- 3I see that the therapy department is highly regarded here; how do you coordinate between the therapy team and the nursing staff to ensure consistent care throughout the day?
- 4With 130 residents, how do you manage staffing levels during peak hours to ensure that patient needs are met promptly and consistently?
- 5I appreciate that you respond to many online reviews; how do you take that feedback from families and turn it into actionable improvements for your care protocols?
- 6What specific protocols are in place for medication management to ensure accuracy and safety for residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy team... were attentive, encouraging and challenged me to do better each session. I had to relearn to stand, walk and pivot.”
“My dad was brought there against my wishes because he wasn’t ready to leave the hospital. The doctors at the facility did the right thing and sent dad back! I’m grateful for their support and ethics to care for my dad!”
“The nursing staff seemed disengaged and unresponsive to our concerns. The front desk personnel were unhelpful and often couldn't provide basic information when we had questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has experienced recurring problems across multiple years, with families filing 13 complaints that led to federal citations for serious issues including medication errors, abuse protection failures, and inadequate care planning. The most frequent deficiencies involve medication management, care planning and assessment, and resident rights violations. While the facility has corrected most issues when cited, the pattern of repeated problems in core care areas, particularly medication safety, suggests ongoing operational challenges that families should carefully consider.
Dec 15, 2025Routine9
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 15, 2025Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 30, 2024Routine31
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure that gas fire places are out of the reach of patients and can be shut off if unit is working improperly.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Apr 30, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Dec 4, 2023Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Federal Penalties
Fine
Apr 30, 2024
$16,331
Ownership & Operations
Who Operates This Facility
Doctors Community Rehabilitation and Patient Care
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 96 of 188
Ownership & Management
Owners
Magnolia Gardens LLC
Owner · Organization
Doctors Community Health Ventures INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Magnolia Jv LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
250 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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