Diversicare of Winfield
Strong Medicare quality ratings; families often praise helpful physical and occupational therapy team. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While some families report a warm environment, the recurring reports of unanswered phones, ignored call lights, and medication errors are significant red flags. We strongly recommend visiting in person during off-hours to observe staff responsiveness and verifying current staffing ratios before making a decision.
Google Reviews
Google Reviews
38 reviews on Google“Diversicare of Winfield receives highly polarized feedback, with a significant number of families reporting serious concerns regarding basic care and communication. While some reviewers praise the staff and environment, multiple families have reported issues with unanswered call lights, inconsistent medication administration, and poor facility cleanliness. Prospective families should be aware of recurring complaints regarding the facility's inability to answer phones and maintain adequate standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Helpful physical and occupational therapy team
- Warm, home-like environment
- Engaging holiday decorations
Concerns
- Phones are rarely answered or staff are unreachable (mentioned by 5 reviewers)
- Call lights go unanswered for extended periods (mentioned by 3 reviewers)
- Poor food quality and lack of nutritional support (mentioned by 3 reviewers)
- Inconsistent or late medication administration (mentioned by 2 reviewers)
- Facility cleanliness and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility puts a lot of effort into holiday decorations; what kind of daily social activities or engagement programs do you have to keep residents active throughout the year?
- 2Could you walk me through the process for how family members can best reach nursing staff or administration when they have questions, especially if they are calling from out of town?
- 3What is your current protocol for ensuring call lights are answered promptly, and how is that monitored to ensure residents are getting the assistance they need in a timely manner?
- 4Regarding the dining experience, how do you handle individual nutritional needs or dietary preferences to ensure residents are enjoying their meals and receiving proper support?
- 5Could you explain the system you have in place for medication management to ensure that doses are administered consistently and on schedule?
- 6What are your current procedures for maintaining daily room cleanliness and hygiene, and how often are these areas inspected by your management team?
Personalized based on this facility's data
Key Review Excerpts
“The bathroom was so bad in his first room that he slipped in the urine on the floor and had to go back to the hospital for x-rays!”
“Her medication was usually late, the phones are rarely answered and when they do answer, you get transferred to another phone where they dont answer. She would have her call light on, but had to call me to try and get her nurse to bring her some medication for pain because her call light would go unanswered.”
“This facility is over-crowded, a very old building (from the 50s!) makes me wonder what kind of buildings management works out of? I doubt they have to endure such terrible conditions. Awful food. Never answer the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a moderate compliance record with 10 deficiencies across three surveys, primarily involving building safety systems like fire safety, ventilation, and medical gas storage. Notable concerns include one deficiency for resident protection from abuse and another for infection control procedures. All violations have been corrected by the facility, with most issues being building maintenance matters rather than direct care problems.
Jun 3, 2021Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 6, 2020Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 21, 2019Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Diversicare of Winfield
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 44
Ownership & Management
Owners
Diversicare Leasing Company III LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Healthcare Services LLC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit diversicareofwinfield.com
Medicare data downloads
Original nursing home datasets
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