Diversicare of Southaven
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 6)
Bottom 25% in MS · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in DIVERSICARE HEALTHCARE chain · $59,175 in fines
What this means for your family
Given the consistent and severe reports of neglect, poor hygiene, and lack of responsiveness, this facility presents significant risks to patient safety and dignity. We strongly advise families to look for alternative options and, if you must consider this facility, conduct an unannounced visit to check for cleanliness and staff-to-patient interaction levels.
Google Reviews
Google Reviews
52 reviews on Google“Diversicare of Southaven faces severe and recurring criticism regarding hygiene, patient neglect, and poor communication. Multiple families report that residents suffer from untreated bedsores, poor sanitation, and unresponsive nursing staff, leading to a pervasive sense of distrust among those who have had loved ones in their care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated activity staff
- Occasional individual caring staff members
- Convenient location
Concerns
- Facility cleanliness and strong odors of urine/feces (mentioned by 10 reviewers)
- Neglect of basic hygiene (bathing, changing linens, bedsores) (mentioned by 9 reviewers)
- Unresponsive nursing staff and slow call light response (mentioned by 7 reviewers)
- Poor communication with families regarding medical updates (mentioned by 4 reviewers)
- Poor food quality and lack of specialized diets (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding facility environment, could you walk me through your current daily housekeeping and deep-cleaning protocols for resident rooms and common areas?
- 2I noticed the facility has a dedicated activity staff; what specific programs are currently in place to keep residents engaged throughout the week?
- 3How does your nursing team manage call light response times, and what is the process for ensuring residents receive timely assistance with basic hygiene needs?
- 4Can you explain your communication process for keeping families updated on medical changes or health status shifts, especially when a resident has complex dietary or care needs?
- 5With 140 residents, how do you ensure that individual care plans are followed consistently, particularly regarding medication management and skin integrity checks?
- 6I see that you have responded to some family feedback online; how do you utilize that input to make tangible improvements to the quality of life for your residents?
Personalized based on this facility's data
Key Review Excerpts
“My father begged to go to the bathroom to move his bowels. Staff told him to "go" in his diaper! He's 81, w/c dependent, but deserves his dignity!!! The place is filthy and reeks of urine.”
“I see why there’s a big sign that says no photos or videos. They don’t want you documenting the neglect/abuse of their residents. It smelled strongly of urine and feces.”
“The CNA's take 20-30 minutes to respond when the patient turns the call/emergency light on. The meals as terrible. Really small portions and poor quality.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
6
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies, with nearly half triggered by family complaints. The most persistent problems involve care planning, accident prevention and safety hazards, and daily care assistance. Issues with maintaining a clean, safe environment and medication management also recur frequently. While the facility corrects violations when cited, the same fundamental care areas continue failing across multiple surveys, suggesting ongoing systemic problems that families should carefully consider.
Feb 20, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 26, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 20, 2025Routine7
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Mar 20, 2025Complaint5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 9, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 20, 2025
$6,474
Fine
Mar 20, 2025
$6,474
Fine
Mar 20, 2024
$23,491
Fine
Mar 20, 2024
$6,422
Fine
Mar 20, 2024
$6,422
Payment Denial
Nov 2, 2023
15-day denial
Fine
Nov 2, 2023
$4,946
Fine
Nov 2, 2023
$4,946
Ownership & Operations
Who Operates This Facility
Diversicare of Southaven
for profit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 37 of 44 (Worst)
Ownership & Management
Owners
Diversicare Leasing Company III LLC
Owner · Organization
Advocat Finance, LLC
Owner (parent company) · Organization
Dac Newcorp INC
Owner (parent company) · Organization
Diversicare Healthcare Services LLC
Owner (parent company) · Organization
Diversicare Management Services Lp.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit diversicareofsouthaven.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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