Diversicare of Shelby
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
Watch Diversicare of Shelby
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report a warm, home-like environment, the facility has a recurring pattern of complaints regarding slow response times to call lights and unprofessional staff behavior. If you are considering this facility, we strongly recommend visiting during off-hours to observe staff responsiveness and speaking directly with current residents' families about the consistency of care.
Google Reviews
Google Reviews
28 reviews analyzed“Diversicare of Shelby receives highly polarized feedback, with many families praising the 'homely' atmosphere and attentive staff, while others report severe neglect and communication failures. Critical concerns include slow response times to call lights, inadequate rehabilitation services, and unprofessional staff attitudes toward residents and family members. Potential families should be aware of a significant divide between those who feel their loved ones are well-cared for and those who have reported urgent safety and neglect issues.”
Quality Themes
Tap a score for detailsStrengths
- Homely, welcoming atmosphere
- Some staff members described as caring and attentive
- Effective physical therapy for some residents
Concerns
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Unprofessional staff attitude and lack of compassion (mentioned by 3 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Inadequate or missed rehabilitation sessions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to reach the nursing staff or administration if we have a question about our loved one's care?
- 2Could you walk us through the process for responding to call lights, and how you ensure that residents receive timely assistance when they need it?
- 3Given the importance of consistent rehabilitation, how do you track and ensure that a resident's scheduled therapy sessions are never missed?
- 4I see that you have a 60-resident capacity, which creates a close-knit environment; how do you foster a sense of community and keep residents engaged in daily activities?
- 5Since medication management is a critical part of health, could you explain the protocols you have in place to ensure accuracy and consistency for each resident?
- 6We appreciate that you engage with feedback online; how does the leadership team use input from families to improve the daily dining experience and overall quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“The nurses take two hours to com in the room when the call light is on really bad attuide and they we don't their job then .Nurse can in and told us we would have to leave the room while they put my mother in law's clothes on . She was waiting with the call light on to get on the bed pan”
“They have not meet the needs of the satisfaction of my moms needs they say she complains too much and she has to call me every time she needs to be changed or hurting in pain and when you call they have an attitude.”
“My sister was taken there because of Covid and needed to be isolated. All my sister did was complain. She’s been in other facilities for rehab and this didn’t come close to the care at other places.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across multiple areas, with care planning and resident assessment issues appearing in all three surveys, suggesting ongoing challenges with developing proper care plans and conducting accurate resident evaluations. The facility also had repeated problems with maintaining a safe, clean environment and administrative reporting requirements. While all deficiencies were reportedly corrected, the pattern of similar issues reappearing across surveys raises concerns about sustained improvements in care quality.
Jul 1, 2025Routine5
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 22, 2024Routine5
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 5, 2023Routine1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Ownership & Operations
Who Operates This Facility
Diversicare of Shelby
for profit
Chain Affiliation
Diversicare Healthcare
44 facilities nationwide
Chain avg rating: 2.5/5 · Rank 15 of 44
Ownership & Management
Owners
Dac Opco Mississippi LLC
Owner · Organization
Dac Opco, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit diversicareofshelby.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives