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Nursing HomeMedicaid

Diversicare of Copper Basin

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

166 Industrial Drive, Copperhill, TN 37317135 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 15 Google reviews

5
4
3
2
1
Diversicare of Copper Basin Nursing Home in Copperhill, TN — Street View
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What this means for your family

This facility is highly regarded for its cleanliness and the kindness of its nursing staff, making it a strong candidate for those prioritizing a well-maintained environment. However, families of residents with complex medical needs, such as diabetes, should be proactive in verifying care protocols, and all families should be prepared to follow up persistently if administrative communication is required.

Google Reviews

Google Reviews

15 reviews on Google
DIVERSICARE OF COPPER BASIN receives high praise for its cleanliness and the personal dedication of its nursing staff, with several families noting that residents are kept clean and well-attended. However, some families have reported significant frustrations regarding administrative communication and inconsistencies in medical care, specifically concerning diabetic management and responsiveness to inquiries.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean10.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Attentive and kind nursing staff
  • Responsive to resident needs during visits

Concerns

  • Poor administrative communication and difficulty getting return calls (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)4.52019(8)5.02021(3)2.02022(1)5.02024(1)5.02025(1)5.02026(2)

Distribution · 17 analyzed

5
14
4
1
3
0
2
2
1
0

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that communication is a top priority for families; could you walk me through the best way to get updates on my loved one and who I should contact if I have questions about their care plan?
  • 2Since medication management is such a critical part of daily health, could you explain your process for ensuring residents receive the right doses at the right times?
  • 3With 135 residents, how do you ensure that each individual stays engaged and active throughout the day beyond basic care?
  • 4I saw that you occasionally respond to feedback online; how do you use input from families to make improvements to the daily experience here?
  • 5In the event of a medical emergency or a sudden change in health, what is your protocol for notifying family members and coordinating with local medical services?
  • 6Given the recent focus on staffing and health inspections, what specific steps is the leadership team taking to ensure consistent, high-quality care for every resident?

Personalized based on this facility's data


Key Review Excerpts

This place is incredible the took great care of mom every time I visited mom was always clean and interacting with someone... I can a say this place is always spotless moms room bed floors everything perfect

Long-term resident's family · 2026★★★★★

Copper Basin NEVER smelled of anything, staff was always available when I called or visited. The food is good also.

Long-term resident's family · 2021★★★★★

The staff is nice. However, they are not on the same page when it comes to asking a question! ... I am also shocked that my dad is a diabetic and they don’t check his blood sugar except once a day at like 3am

Long-term resident's family · 2019★★☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
3.28hrs
80%
All nurses + aides combined

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.7%
Better than Avg
Here
17.7%
US
19.5%
TN
31.9%
Polk
21.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TN
12.9%
Polk
3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
TN
89.5%
Polk
96.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
14.4%
TN
14.6%
Polk
13.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
15.5%
TN
16.9%
Polk
11.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.4%
TN
20.1%
Polk
19.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
81.8%
TN
79.4%
Polk
90.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.4%
Better than Avg
Here
91.4%
US
79.8%
TN
79.8%
Polk
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
TN
1.6%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Above state avg (5.9)

This facility shows concerning patterns with 24 deficiencies across two surveys, indicating systemic issues that families should carefully consider. The most recurring problems involve fire safety systems (sprinklers, alarms, smoke doors), care planning and assessments, and resident care quality including respiratory care. While all deficiencies were reportedly corrected, several areas like care planning and respiratory care had repeat violations across both the 2019 and 2025 surveys, suggesting ongoing challenges in maintaining consistent standards.

Mar 26, 2025Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

May 30, 2019Routine
8
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Diversicare of Copper Basin

Organization Type

nonprofit

Chain Affiliation

Chain Name

Diversicare Healthcare

Chain Size

46 facilities nationwide

Chain avg rating: 2.5/5 · Rank 18 of 44

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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