Diversicare of Copper Basin
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 15 Google reviews

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What this means for your family
This facility is highly regarded for its cleanliness and the kindness of its nursing staff, making it a strong candidate for those prioritizing a well-maintained environment. However, families of residents with complex medical needs, such as diabetes, should be proactive in verifying care protocols, and all families should be prepared to follow up persistently if administrative communication is required.
Google Reviews
Google Reviews
15 reviews on Google“DIVERSICARE OF COPPER BASIN receives high praise for its cleanliness and the personal dedication of its nursing staff, with several families noting that residents are kept clean and well-attended. However, some families have reported significant frustrations regarding administrative communication and inconsistencies in medical care, specifically concerning diabetic management and responsiveness to inquiries.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and kind nursing staff
- Responsive to resident needs during visits
Concerns
- Poor administrative communication and difficulty getting return calls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; could you walk me through the best way to get updates on my loved one and who I should contact if I have questions about their care plan?
- 2Since medication management is such a critical part of daily health, could you explain your process for ensuring residents receive the right doses at the right times?
- 3With 135 residents, how do you ensure that each individual stays engaged and active throughout the day beyond basic care?
- 4I saw that you occasionally respond to feedback online; how do you use input from families to make improvements to the daily experience here?
- 5In the event of a medical emergency or a sudden change in health, what is your protocol for notifying family members and coordinating with local medical services?
- 6Given the recent focus on staffing and health inspections, what specific steps is the leadership team taking to ensure consistent, high-quality care for every resident?
Personalized based on this facility's data
Key Review Excerpts
“This place is incredible the took great care of mom every time I visited mom was always clean and interacting with someone... I can a say this place is always spotless moms room bed floors everything perfect”
“Copper Basin NEVER smelled of anything, staff was always available when I called or visited. The food is good also.”
“The staff is nice. However, they are not on the same page when it comes to asking a question! ... I am also shocked that my dad is a diabetic and they don’t check his blood sugar except once a day at like 3am”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 24 deficiencies across two surveys, indicating systemic issues that families should carefully consider. The most recurring problems involve fire safety systems (sprinklers, alarms, smoke doors), care planning and assessments, and resident care quality including respiratory care. While all deficiencies were reportedly corrected, several areas like care planning and respiratory care had repeat violations across both the 2019 and 2025 surveys, suggesting ongoing challenges in maintaining consistent standards.
Mar 26, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
May 30, 2019Routine8
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Diversicare of Copper Basin
nonprofit
Chain Affiliation
Diversicare Healthcare
46 facilities nationwide
Chain avg rating: 2.5/5 · Rank 18 of 44
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit diversicareofcopperbasin.com
Medicare data downloads
Original nursing home datasets
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