Dexter Health Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 12.0)
- High staff turnover (62%)
- High RN turnover (58%)
Below average in ME · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $10,033 in fines · Abuse citation
What this means for your family
We strongly advise caution regarding this facility due to consistent reports of medical neglect and a total lack of administrative communication. If you are considering this location, we recommend requesting an unannounced tour and speaking directly with current families about staff responsiveness, as multiple reviewers have cited dangerous delays in care.
Google Reviews
Google Reviews
9 reviews on Google“Dexter Health Care is consistently criticized for severe neglect, poor communication, and inadequate staffing levels. Families report dangerous health outcomes, including malnutrition and infections, alongside a failure by administration to return calls or facilitate necessary transfers.”
Quality Themes
Tap a score for detailsConcerns
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
- Neglect and failure to provide basic care or respond to call buzzers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How does the administration ensure that families are kept updated and informed about any changes in a resident's care plan?
- 2What specific steps are in place to ensure that call buttons are answered promptly, especially during the night shift?
- 3Could you tell me more about the cleanliness protocols for the resident rooms and common areas?
- 4What kind of specialized programming or daily activities are available to keep the memory care residents engaged and stimulated?
- 5In the event of a medical emergency after hours, what is the protocol for contacting the physician and notifying the family?
- 6With the high staffing rating you have, how do you ensure that the care remains personalized and attentive to each resident's basic daily needs?
Personalized based on this facility's data
Key Review Excerpts
“My mother was there five months and they sent her to the ER with sepsis, malnutrition, dehydration and in need of emergency surgery to remove all the dead tissue and part of the infected bone on her bottom from neglect.”
“She was left alone most of time , Noone would answer call buzzer for and hour sometimes , she needed help using pot chairs and pulling up pants when she 1st got there asked for help CNA told her she can do it herself .”
“The facility never answers their phone, never returns phone calls, and is making it next to impossible to transfer her to a better facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports about this facility, with serious concerns about resident abuse and neglect protections appearing in recent inspections. The facility has recurring issues with medication management, infection control, and care planning that persist across multiple surveys. While the facility reports correcting deficiencies when identified, the pattern of repeated problems in critical care areas suggests ongoing challenges with maintaining consistent quality standards.
Dec 30, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 10, 2025Routine8
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 10, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 26, 2025Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 31, 2024Routine11
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 31, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Oct 31, 2024
$10,033
Ownership & Operations
Who Operates This Facility
Dexter Health Care
for profit
Chain Affiliation
First Atlantic Healthcare
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 7 of 10
Ownership & Management
Owners
Bowden, Kenneth
Owner (parent company)
Coffin, Craig
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit dexter-healthcare.com
Medicare data downloads
Original nursing home datasets
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