Devine Health & Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and loving nursing staff. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate, family-oriented nursing care and clean environment. However, families should be vigilant regarding administrative communication and closely monitor resident social interactions, as recent reviews indicate issues with staff professionalism and oversight of resident bullying.
Google Reviews
Google Reviews
32 reviews on Google“Families often praise the facility for its compassionate, family-like care and a clean, welcoming environment. However, recent reviews highlight serious concerns regarding professional communication from the billing and administrative staff, as well as instances of inadequate oversight regarding resident interactions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving nursing staff
- Clean and well-maintained facility
- Welcoming, home-like atmosphere
- Attentive care for long-term residents
Concerns
- Unprofessional communication from administrative and billing staff (mentioned by 2 reviewers)
- Inadequate monitoring of resident-to-resident bullying
- Unpleasant facility odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a fixed structure: apologizing for a 'negative experience' and directing the reviewer to a Customer Care Line. While they occasionally include the reviewer's name or a brief condolence, they fail to address the specific details or allegations mentioned in the reviews.
Questions for Your Tour
- 1We are so impressed by your 5-star health inspection rating; what specific protocols do you follow to ensure the facility stays so clean and well-maintained?
- 2Since the nursing staff is so highly regarded for being compassionate, how do you ensure that level of personal connection is maintained during shift changes?
- 3How does the administration handle communication with families regarding billing or care updates to ensure everyone stays on the same page?
- 4What steps are in place to monitor resident interactions and ensure a safe, friendly environment for everyone living here?
- 5Can you tell us about the daily activities or social programs available to help residents stay engaged and part of the community?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing and treat the Residents with Love,Respect and Kindness, No matter what Position they hold.”
“I have been in the nursing home field since 1989. I have seen it all. I cannot say enough how loving the staff here in Devine have been to my mother.”
“Staff needs to be retrained in their communication skills. You answer the phone you speak accordingly. Please keep your personal problems at him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Devine Health & Rehabilitation has recurring deficiencies across multiple care areas, with families filing complaint reports that triggered investigations in 2024. The facility shows persistent issues with fire safety systems, food safety and dietary services, and care planning that have appeared across all four surveys from 2022-2024. While all deficiencies show correction dates, the repeated nature of problems in critical safety areas warrants careful consideration during any visit.
Feb 27, 2026Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nov 8, 2024Routine8
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Oct 24, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 28, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
DEVINE I ENTERPRISES, LLC
PAMELA M WELLS
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 11 of 148 (Best)
Ownership & Management
Owners
West Wharton County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit devinehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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