Desoto Retirement & Rehab Ctr, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
Watch Desoto Retirement & Rehab Ctr, LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 7)
Below average in LA · Critically understaffed (RN) · Above average staffing · Low staff turnover (stable workforce) · Below chain average · No penalties on record
What this means for your family
This facility has received serious reports regarding communication failures and poor oversight of resident health. Families should be extremely cautious and are advised to look for facilities with a more consistent track record of transparency and responsiveness.
Google Reviews
Google Reviews
9 reviews on Google“Desoto Retirement & Rehab Ctr, LLC faces severe criticism regarding communication, staff responsiveness, and basic care standards. While some reviewers praise individual staff members for their patience, multiple families report traumatic experiences involving poor medical oversight, lack of transparency regarding resident status, and unsanitary facility conditions.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members noted for patience
- Effective therapy team for goal setting
Concerns
- Poor communication and lack of transparency regarding resident health or status (mentioned by 2 reviewers)
- Staff responsiveness and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is your standard process for keeping families updated on a resident's health status and daily changes?
- 2With 135 residents in the facility, how do you ensure that each resident receives consistent, timely attention and that staff remain accountable for individual care plans?
- 3I noticed the facility has had some recent challenges with cleanliness; could you walk me through your current housekeeping schedule and how you maintain hygiene standards in resident rooms?
- 4Since therapy is a known strength here, how do you integrate those goal-setting successes into the resident's overall daily routine and long-term care plan?
- 5What protocols do you have in place for medication management to ensure accuracy and safety for residents throughout the day?
- 6In the event of a medical emergency, what is the specific chain of communication to ensure family members are notified immediately and accurately?
Personalized based on this facility's data
Key Review Excerpts
“They told me they couldnt give me information about her, even though all i asked is if she was there. Then they hung up on me very rudely in the middle of me asking a question. They had her listed with no known family. She passed away in January and nobody was told.”
“Roslyn is the best example of patience and respect when it came to my grandma. She was always so attentive . But she always was told by over night staff that it’s not there job t”
“I placed my parents there because it was close to my brother, biggest mistake I ever made. They gave my father some medication (Xanax n Prozac) which did not agree with him, then he stopped eating, drinking, talking, and walking.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered an investigation revealing serious deficiencies in abuse protection and reporting procedures. This facility shows recurring problems with resident assessments and care planning across multiple surveys, alongside issues with daily care assistance and nursing competency. While the facility has correction dates for all deficiencies, the pattern of repeated assessment problems and the complaint-triggered abuse protection violations warrant careful consideration before visiting.
Dec 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 19, 2025Routine11
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 20, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Desoto Retirement & Rehab Ctr, LLC
for profit
Chain Affiliation
Rightcare Health Services
13 facilities nationwide
Chain avg rating: 2.6/5 · Rank 9 of 13
Ownership & Management
Owners
Revocable Trust of Roy Bush Bridges and Judy Kaye Winn Bridges
Owner · Organization
The Vernice C Wright Irrevocable Trust
Owner · Organization
Abington, Leonard
Owner
Jones, Lorene Doris
Owner
Sanders, Jack
Owner
Calvin H Jones Estate
Owner · Organization
Bridges, Roy
Owner (parent company)
Roos, Ella
Owner (parent company)
Jones, Lorene Doris
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.