Desoto Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 87 Google reviews
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What this means for your family
While many families report excellent care and a clean environment, there are serious, recurring reports of neglect and slow response times for basic needs. We strongly recommend that you visit the facility at irregular hours and speak directly with current residents' families to verify the consistency of care before making a decision.
Google Reviews
Google Reviews
87 reviews on Google“DeSoto Healthcare Center receives overwhelmingly positive feedback for its cleanliness, friendly staff, and compassionate care, particularly regarding rehab services. However, a recurring pattern of critical complaints highlights severe issues with responsiveness, neglect, and communication, specifically regarding toileting assistance and medical urgency. Families should be aware that while many report a high level of satisfaction, there are serious allegations of understaffing and neglect that warrant careful due diligence.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate nursing staff
- Effective rehabilitation services
- Welcoming atmosphere for visitors
Concerns
- Neglect and slow response to toileting needs (mentioned by 3 reviewers)
- Understaffing leading to poor patient care (mentioned by 3 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
- Communication issues regarding medical status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing rating of 4 stars, how do you ensure that residents' immediate personal needs, such as timely assistance with toileting, are consistently met throughout the day and night?
- 2I noticed some concerns regarding the security of personal property; what specific protocols or systems do you have in place to ensure that residents' belongings remain safe and accounted for?
- 3Given the facility's focus on rehabilitation, how do you keep families updated on changes in a resident's medical status or medication management to ensure we are always in the loop?
- 4Since the facility is highly praised for its welcoming atmosphere, what types of daily social activities or engagement programs are available to help residents feel connected and active?
- 5How does your nursing team balance the high capacity of 120 residents with the need for personalized attention, especially during peak hours or shift changes?
- 6What is your protocol for communicating with families during a medical emergency, and how quickly can we expect to be notified if there is a change in our loved one's health?
Personalized based on this facility's data
Key Review Excerpts
“The staff was/is EXCELLENT.....the food was fabulous and my mother never had a bed sore or a bruise (until her last week).”
“My mother was at another facility for 3 1/2 months where she was not being cared for properly. I moved her to Desoto Health Care and it was the best decision!”
“Do not send your loved ones to this facility. They left my father on the toilet for over an hour several times. One instance a guest visiting their husband heard his screams and came and helped him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in 5 deficiencies, including concerns about care planning, safety hazards, and protection of residents' belongings. The facility shows recurring problems with care planning (appearing in 4 separate surveys), daily care assistance, and safety supervision. While most issues have correction dates, the pattern of repeated care planning deficiencies across multiple years suggests ongoing challenges in this critical area.
Sep 18, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 18, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Jan 30, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 10, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Apr 19, 2023Routine2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jan 30, 2024
$9,318
Ownership & Operations
Who Operates This Facility
Desoto Healthcare Center
for profit
Chain Affiliation
Advanced Health Care Management
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 6
Ownership & Management
Owners
Desoto Healthcare INC
Owner · Organization
Cain, Brian
Owner (parent company)
Griffin, Troy
Owner (parent company)
Hubbard, Gene
Owner (parent company)
Tice, Richard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit desotohealthcare.com
Medicare data downloads
Original nursing home datasets
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