A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 97 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey
Desoto Healthcare Center has a middle-range Medicare overall rating. Strengths include clean, well-maintained facility. Some reviewers note concerns about neglect and slow response to toileting needs (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
DeSoto Healthcare Center receives overwhelmingly positive feedback for its cleanliness, friendly staff, and compassionate care, particularly regarding rehab services. However, a recurring pattern of critical complaints highlights severe issues with responsiveness, neglect, and communication, specifically regarding toileting assistance and medical urgency. Families should be aware that while many report a high level of satisfaction, there are serious allegations of understaffing and neglect that warrant careful due diligence.
Quality Themes
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Concerns
Rating Trends
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Distribution · 98 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff was/is EXCELLENT.....the food was fabulous and my mother never had a bed sore or a bruise (until her last week).”
“My mother was at another facility for 3 1/2 months where she was not being cared for properly. I moved her to Desoto Health Care and it was the best decision!”
“Do not send your loved ones to this facility. They left my father on the toilet for over an hour several times. One instance a guest visiting their husband heard his screams and came and helped him.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints resulting in 5 deficiencies, including concerns about care planning, safety hazards, and protection of residents' belongings. The facility shows recurring problems with care planning (appearing in 4 separate surveys), daily care assistance, and safety supervision. While most issues have correction dates, the pattern of repeated care planning deficiencies across multiple years suggests ongoing challenges in this critical area.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jan 30, 2024
$9,318
Desoto Healthcare Center
for profit
Advanced Health Care Management
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 3 of 6
Owners
Desoto Healthcare INC
Owner · Organization
Cain, Brian
Owner (parent company)
Hubbard, Gene
Owner (parent company)
Tice, Richard
Owner (parent company)
Key personnel
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Medicare Care Compare
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Google Reviews
97 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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