Desert Springs Healthcare & Wellness Centre
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 83 Google reviews
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What this means for your family
This facility offers excellent physical and occupational therapy services that can be vital for post-surgical recovery. However, families must be vigilant regarding medication schedules and hygiene, as multiple reviewers have reported significant lapses in pain management and cleanliness.
Google Reviews
Google Reviews
83 reviews on Google“Families considering Desert Springs Healthcare & Wellness Centre will find a facility with a highly praised rehabilitation and nursing team, particularly noted for physical and occupational therapy. However, there are significant, recurring reports of neglect regarding medication administration, hygiene, and pain management, alongside concerns about facility odors and overcrowding.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Friendly and professional nursing staff
- Clean and recently remodeled areas
- Welcoming atmosphere for visitors
Concerns
- Neglect in medication management and pain control (mentioned by 4 reviewers)
- Poor hygiene and unpleasant facility odors (mentioned by 3 reviewers)
- Inadequate staffing levels for patient needs (mentioned by 3 reviewers)
- Overcrowded patient rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about the physical and occupational therapy programs here; could you tell me more about how those services are integrated into a resident's weekly routine?
- 2With the recent remodeling, how has the updated environment helped improve the overall cleanliness and atmosphere of the resident living areas?
- 3Could you walk me through your specific protocols for ensuring medication is administered accurately and that pain management is closely monitored for every resident?
- 4What steps is the facility taking to ensure staffing levels are always sufficient to meet the individual needs of all 68 residents, especially during shift changes?
- 5How do you manage dining services to ensure the food is both nutritious and enjoyable for the residents?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The Occupational and Physical Therapy Team is Amazing! I appreciate the work they did with my Father.”
“My grandma arrived via medical transport directly from the hospital on Christmas Day. A nurse in festive dress walked out to greet her. They had a room clean and ready for her to lay down immediately after she was weighed.”
“My pain management was neglected as well as my need for a bedside commode to minimize weight on my knees during transferring. The staff did not assist with lifting or transferring.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 19 complaints triggering inspections at Desert Springs Healthcare, raising serious concerns about safety and care quality. The facility has recurring problems with accident prevention and safety supervision, medication management, and appropriate treatment and care delivery. While all 65 deficiencies across 17 surveys show correction dates, the persistent pattern of safety hazards and multiple complaint-driven investigations suggests ongoing care quality challenges that families should carefully consider.
Sep 18, 2025Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 30, 2025Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Apr 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Mar 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2024Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Keep all essential equipment working safely.
Federal Penalties
Fine
Sep 13, 2023
$66,151
Payment Denial
Sep 13, 2023
8-day denial
Ownership & Operations
Who Operates This Facility
Desert Springs Healthcare & Wellness Centre
for profit
Chain Affiliation
Citrus Wellness Centre
5 facilities nationwide
Ownership & Management
Owners
Citrus Wellness Centre LLC
Owner · Organization
Weiss, Jonathan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit desertspringshc.com
Medicare data downloads
Original nursing home datasets
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