Deptford Center for Rehabilitation and Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 232 Google reviews

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What this means for your family
This facility has a highly regarded rehabilitation therapy team, which may be beneficial for short-term recovery. However, families should be extremely cautious regarding long-term care, as there is a consistent pattern of reports concerning hygiene, call-bell response times, and medication management. We strongly recommend unannounced visits and frequent monitoring of your loved one's care if you choose this facility.
Google Reviews
Google Reviews
232 reviews on Google“Deptford Center for Rehabilitation and Healthcare receives polarized feedback, with many families praising the physical therapy department and specific staff members for their kindness. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times, and unprofessional behavior from staff. Families considering this facility should be aware that experiences appear highly inconsistent, ranging from excellent care to reports of unsafe conditions.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Warm and attentive individual staff members
- Clean, well-maintained facility (noted by many)
- Easy and efficient check-in process
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled linens) (mentioned by 12 reviewers)
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 9 reviewers)
- Poor food quality and dietary management (mentioned by 7 reviewers)
- Difficulty reaching staff via phone (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that physical therapy is a noted strength here, how do you integrate those therapy goals into the daily routine for residents who are less mobile?
- 2I noticed your team is active in responding to online feedback; what is your process for addressing family concerns regarding hygiene or call-button response times once they are brought to your attention?
- 3How does your nursing team manage medication administration and dietary needs to ensure residents are receiving consistent, high-quality care throughout the day?
- 4What steps are you taking to improve staffing consistency and communication, particularly when families are trying to reach a nurse or administrator by phone?
- 5Could you walk me through your protocol for medical emergencies and how you ensure that family members are kept informed during urgent situations?
- 6What kind of daily activities or social engagement opportunities are available for residents to ensure they feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The therapy sessions were incredibly helpful, and I appreciated the personalized approach they took with me. The team worked with me to create a treatment plan that fit my needs.”
“She was sitting in pee for hours and told she had to wait until dinner was given out so I had to go and change her myself. Nobody would come when she pressed the call button for hours.”
“The staff is more concerned about being on their cell phones and smoking out front then their patients needs. When my son left..he wasn't given his meds or set up with in home PT which was detrimental t fir his revery”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring deficiencies across multiple surveys, with families filing 10 complaint-triggered reports raising concerns about abuse reporting and care quality. The most persistent issues involve nutrition and dietary services, medication management, and care planning appearing repeatedly across surveys from 2022 to 2025. While all deficiencies show correction dates, the repeated nature of problems in core care areas suggests ongoing challenges with maintaining consistent standards.
Dec 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 18, 2025Routine12
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 22, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 5, 2024Routine28
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Mar 5, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Deptford Center for Rehabilitation and Healthcare
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 6 of 35
Ownership & Management
Owners
Hagler, Daryl
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
232 reviews from families & visitors
Official Website
Visit deptford-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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