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Nursing HomeMedicaid

Deptford Center for Rehabilitation and Healthcare

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1511 Clements Bridge Rd, Deptford, NJ 08096240 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 232 Google reviews

5
4
3
2
1
Deptford Center for Rehabilitation and Healthcare Nursing Home in Deptford, NJ — Street View
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What this means for your family

This facility has a highly regarded rehabilitation therapy team, which may be beneficial for short-term recovery. However, families should be extremely cautious regarding long-term care, as there is a consistent pattern of reports concerning hygiene, call-bell response times, and medication management. We strongly recommend unannounced visits and frequent monitoring of your loved one's care if you choose this facility.

Google Reviews

Google Reviews

232 reviews on Google
Deptford Center for Rehabilitation and Healthcare receives polarized feedback, with many families praising the physical therapy department and specific staff members for their kindness. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times, and unprofessional behavior from staff. Families considering this facility should be aware that experiences appear highly inconsistent, ranging from excellent care to reports of unsafe conditions.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean5.0Activities7.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical therapy team
  • Warm and attentive individual staff members
  • Clean, well-maintained facility (noted by many)
  • Easy and efficient check-in process

Concerns

  • Neglect and poor hygiene (e.g., patients left in soiled linens) (mentioned by 12 reviewers)
  • Slow or non-existent response to call buttons (mentioned by 6 reviewers)
  • Unprofessional, rude, or dismissive staff behavior (mentioned by 9 reviewers)
  • Poor food quality and dietary management (mentioned by 7 reviewers)
  • Difficulty reaching staff via phone (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2344.2'19(6)4.92.0'21(4)2.73.7'23(38)3.64.2'25(73)4.2'26(16)

Distribution · 207 analyzed

5
131
4
23
3
7
2
3
1
43
15 reviews posted between Oct 12, 2020Oct 16, 2020 · 15 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that physical therapy is a noted strength here, how do you integrate those therapy goals into the daily routine for residents who are less mobile?
  • 2I noticed your team is active in responding to online feedback; what is your process for addressing family concerns regarding hygiene or call-button response times once they are brought to your attention?
  • 3How does your nursing team manage medication administration and dietary needs to ensure residents are receiving consistent, high-quality care throughout the day?
  • 4What steps are you taking to improve staffing consistency and communication, particularly when families are trying to reach a nurse or administrator by phone?
  • 5Could you walk me through your protocol for medical emergencies and how you ensure that family members are kept informed during urgent situations?
  • 6What kind of daily activities or social engagement opportunities are available for residents to ensure they feel connected and active within the facility?

Personalized based on this facility's data


Key Review Excerpts

The therapy sessions were incredibly helpful, and I appreciated the personalized approach they took with me. The team worked with me to create a treatment plan that fit my needs.

Rehab patient · 2025★★★★★

She was sitting in pee for hours and told she had to wait until dinner was given out so I had to go and change her myself. Nobody would come when she pressed the call button for hours.

Family member · 2023☆☆☆☆

The staff is more concerned about being on their cell phones and smoking out front then their patients needs. When my son left..he wasn't given his meds or set up with in home PT which was detrimental t fir his revery

Family member · 2023☆☆☆☆
Source: 232 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
38%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
19.4%
NJ
15.7%
Gloucester
20.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
15.3%
NJ
9.1%
Gloucester
9.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
NJ
11.7%
Gloucester
9.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
NJ
9.2%
Gloucester
7.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
NJ
93.0%
Gloucester
93.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
19.5%
NJ
18.9%
Gloucester
21.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
81.8%
NJ
78.7%
Gloucester
84.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.1%
Mixed vs Avgs
Here
85.1%
US
79.7%
NJ
80.1%
Gloucester
86.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NJ
1.2%
Gloucester
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (8.5)
10 complaint-triggered

This facility has a pattern of recurring deficiencies across multiple surveys, with families filing 10 complaint-triggered reports raising concerns about abuse reporting and care quality. The most persistent issues involve nutrition and dietary services, medication management, and care planning appearing repeatedly across surveys from 2022 to 2025. While all deficiencies show correction dates, the repeated nature of problems in core care areas suggests ongoing challenges with maintaining consistent standards.

Dec 11, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Aug 18, 2025Routine
12
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Feb 26, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 22, 2024Complaint
2
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 5, 2024Routine
28
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0728Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Mar 5, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Deptford Center for Rehabilitation and Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Centers Health Care

Chain Size

37 facilities nationwide

Chain avg rating: 2.2/5 · Rank 6 of 35

Ownership & Management

Owners

Hagler, Daryl

Owner

100%

Key personnel

Goldman, NathanManaging Control - Governing BodyHendrix, HeidiManaging Control - Governing BodyLantzitsky, AharonManaging Control - Governing BodyRozenberg, KennethManaging Control - Governing BodyConti, JosephManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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