Denison Care Center
Strong Medicare quality ratings; families often praise helpful business office staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
While some families report positive experiences with individual caregivers, the facility has faced serious allegations regarding resident safety and billing transparency. We strongly advise families to ask for detailed incident reporting protocols and to have a clear, written understanding of all financial obligations before admission.
Google Reviews
Google Reviews
12 reviews on Google“Denison Care Center receives highly polarized feedback, with recent reviews highlighting a stark divide between praise for individual caregiver attentiveness and severe concerns regarding resident safety and administrative transparency. While some families appreciate the helpfulness of the business office and nursing staff, others report distressing incidents involving resident falls and aggressive billing practices.”
Quality Themes
Tap a score for detailsStrengths
- Helpful business office staff
- Attentive individual caregivers
- Tag-free facility environment
Concerns
- Lack of transparency and inconsistent reporting regarding resident falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through how you ensure consistent, personalized attention for each of the 46 residents throughout the day and night?
- 2We understand that communication is vital for peace of mind; what is your standard process for notifying families immediately following a resident's fall or any change in their health status?
- 3Since you have a smaller capacity of 46 residents, how does this size allow you to create a more personalized daily activity schedule compared to larger facilities?
- 4We appreciate that your business office is noted for being helpful; how do you extend that same level of transparency and responsiveness when families have questions about their loved one's care plan?
- 5With the recent state violations in mind, what specific steps has the leadership team taken to improve oversight and ensure consistent quality of care for all residents?
- 6How do you balance the cost of care with the services provided to ensure that families feel they are receiving high-value, reliable support for their loved ones?
Personalized based on this facility's data
Key Review Excerpts
“The business office was helpful to make sure all the insurance stuff was filed correctly as well. Its nice to see people care for your own like you would!!”
“I got 5 different stories of what happened . One gal told me she got hit by a mattress being brought into another room and it was a whole different wing.”
“They just took my client off here Medicare adv plan forcing them to have a 15k bill.. when I called to ask what happened she was rude and not helpful and hung up on me”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings about accident hazards and treatment care deficiencies in late 2024. The facility shows recurring issues with fire safety systems, electrical equipment maintenance, and emergency preparedness across multiple surveys from 2023-2025. While all deficiencies have reported correction dates, the pattern of repeated problems with safety systems and the recent complaint-triggered violations warrant careful consideration during your visit.
Oct 23, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 3, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jul 11, 2024Routine6
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 24, 2023Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Dec 9, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 25, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 23, 2025OtherClean
Fed violations: 2, State violations: 1
Jul 11, 2025InspectionClean
Fed violations: 0, State violations: 0
Jul 3, 2025InspectionClean
Fed violations: 1, State violations: 0
Dec 24, 2024ComplaintClean
Fed violations: 0, State violations: 0
Oct 22, 2024ComplaintClean
Fed violations: 0, State violations: 0
Aug 13, 2024ComplaintClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Denison Care Center
for profit
Chain Affiliation
Campbell Street Services
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 3 of 16
Ownership & Management
Owners
Birchwood Foundation LLC
Owner · Organization
Davis Square Holdings LLC
Owner · Organization
Holdco, Ia, 10, LLC
Owner · Organization
Virtus Equity LLC
Owner · Organization
Birchwood Healthcare Partners LLC
Owner (parent company) · Organization
Dole, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit arboretahealthcare.com
Medicare data downloads
Original nursing home datasets
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