Delmar Gardens South
Strong Medicare quality ratings; families often praise engaging and varied daily activities. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
While the facility offers excellent activity programs and effective physical therapy, the recent surge in reports regarding neglect and medication errors is deeply concerning. If you choose this facility, you must be prepared to visit frequently to monitor hydration, hygiene, and medication administration, as multiple families report that staff response times are unreliable.
Google Reviews
Google Reviews
94 reviews on Google“Delmar Gardens South receives highly polarized feedback, with some families praising the dedicated nursing staff and engaging activities, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with call light response times, hygiene, and medication management, particularly during off-hours and weekends. Families should be aware that while some residents thrive in the rehab and long-term care programs, others have experienced distressing lapses in basic care and administrative accountability.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and varied daily activities
- Strong physical and occupational therapy teams
- Courteous and friendly front-line staff
- Clean and well-decorated facility environment
Concerns
- Slow or ignored call light response times (mentioned by 6 reviewers)
- Neglect regarding basic needs (hydration, hygiene, feeding) (mentioned by 7 reviewers)
- Medication errors and mismanagement (mentioned by 3 reviewers)
- Poor communication and lack of administrative accountability (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your facility offers a wide variety of daily activities; could you walk me through how you help new residents get integrated into these programs and ensure they stay socially engaged?
- 2Given that medication management is a critical part of care, could you explain the specific protocols and double-check systems you have in place to ensure accuracy for residents?
- 3I see that you are active in responding to feedback online; how does your administrative team use that family input to improve daily operations and communication?
- 4When a resident uses their call light, what is the standard procedure for ensuring a timely response, and how do you monitor those response times to ensure needs like hydration and hygiene are consistently met?
- 5Since your therapy team is highly regarded, how do they collaborate with the nursing staff to ensure a resident's physical progress is maintained during their daily routine?
- 6How does your leadership team proactively communicate with families regarding changes in a resident's health status or care plan to ensure we are always kept in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and occupational therapy folks are tremendous. I feel very comfortable that all my wife's needs are being tended to.”
“My father was admitted to this facility for rehabilitation... On multiple visits, we found him in a soaked adult diaper. He couldn’t feed himself due to severe motor impairments, yet we frequently found food placed out of his reach, and he rarely had access to water.”
“My grandmother’s medications were mishandled multiple times. At one point on Wednesday, Feb. 11th, the nurse apologized and admitted she had forgotten her glasses and did not see the fine-print instructions on the medication.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Delmar Gardens South has recurring deficiencies across multiple areas, with families filing complaint reports about accident prevention and resident care issues. The facility shows persistent problems with safety hazards, fire safety systems, and appropriate resident treatment, with accident prevention issues appearing in both complaint and routine surveys from 2023-2024. While all documented deficiencies have correction dates, the pattern of repeated issues in safety and care areas warrants careful consideration during your visit.
Sep 17, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Feb 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 28, 2023Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Aug 10, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 8, 2023Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 24, 2019Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Delmar Gardens South
for profit
Chain Affiliation
Delmar Gardens
13 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 13
Ownership & Management
Owners
Delmar Gardens Enterprises INC
Owner · Organization
Gabe Grossberg and George Grossberg, Trustees of the Henry and Barbara
Owner (parent company) · Organization
George Grossberg and Gabe Grossberg, Trustees of the Henry and Barbara
Owner (parent company) · Organization
Goldberg-Nom LLC
Owner (parent company) · Organization
Non-Gst Family Trust Est U/w of Israel Goldberg Fbo Janice Bitanski
Owner (parent company) · Organization
Non-Gst Family Trust Established U/w of Israel Goldberg Fbo Harry Zvi
Owner (parent company) · Organization
Non-Gstfamily Trust Est U/w Israel Goldberg Fbo Diane Fredman
Owner (parent company) · Organization
Grossberg, Gabe
Owner (parent company)
Grossberg, George
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit delmargardens.com
Medicare data downloads
Original nursing home datasets
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