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Nursing HomeMedicaid Investigative

Delmar Gardens of Smyrna

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

404 King Springs Village Pkwy, Smyrna, GA 30082120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 46 Google reviews

5
4
3
2
1

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (14 vs median 5.0)

Below average in GA · Below recommended RN staffing · Above average staffing · Below chain average · $23,537 in fines

Source: Medicare data

What this means for your family

This facility offers excellent activity programming and a warm atmosphere that many residents find comforting. However, families must be extremely vigilant about monitoring personal belongings and should closely supervise hygiene care, as multiple reviewers have reported issues with theft and inconsistent nighttime attention.

Google Reviews

Google Reviews

46 reviews on Google
Families seeking rehabilitation or long-term care often praise the facility for its warm, family-like atmosphere and engaging activity programs. However, there are serious, recurring allegations regarding theft of personal property and inconsistent nursing care during night shifts or for high-needs residents.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean4.0Activities9.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Engaging and frequent resident activities
  • Warm and friendly atmosphere
  • Professional rehabilitation therapy
  • Clean and pleasant dining environments

Concerns

  • Theft of personal belongings and mail (mentioned by 2 reviewers)
  • Inconsistent nursing care and hygiene maintenance (mentioned by 2 reviewers)
  • Issues with food temperature and quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(1)'18(3)'20(2)'22(3)'24(11)'26(5)

Distribution · 49 analyzed

5
37
4
1
3
0
2
1
1
10

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how much you value resident engagement; could you tell us more about the specific types of activities planned for each week?
  • 2We noticed your team is very active in responding to feedback; how does the administration typically communicate important updates or changes to families?
  • 3How does the nursing team ensure that hygiene care and room cleanliness are maintained consistently for every resident?
  • 4What protocols are in place to ensure that residents' personal belongings and mail are kept secure and organized?
  • 5Can you describe the process for managing medical emergencies or changes in care needs during the overnight hours?
  • 6We've heard great things about the dining environment here; how do you ensure that meals are served at the ideal temperature and meet individual dietary needs?

Personalized based on this facility's data


Key Review Excerpts

The entire staff are amazing and professional, and the rooms and building are always clean. Moms been in other rehabs over the years after an hospital stay, and DELMAR IS THEE BEST

Rehab patient's family · 2026★★★★★

The first week I was at Delmar Gardens, my 6 yr. old granddaughter became separated from me. She was frightened and started to cry, Mona left her desk and soothed Catherine. This friendship has blossomed.

Visitor · 2024★★★★★

My father was at Delmar in Smyrna for 4 days for physical therapy. While he was there his wallet was stolen from his room. When it was "found" and returned it was missing his cash and three credit cards.

Rehab patient's family · 2023☆☆☆☆
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
54%
Registered nurses for medical care
Total Nursing
3.80hrs
93%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
GA
10.6%
Cobb
10.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
19.5%
GA
20.5%
Cobb
12.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
15.4%
GA
20.1%
Cobb
15.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
19.4%
GA
16.0%
Cobb
21.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.8%
Better than Avg
Here
13.8%
US
15.3%
GA
16.6%
Cobb
18.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
14.4%
GA
15.7%
Cobb
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility41.1%
Worse than Avg
Here
41.1%
US
81.8%
GA
80.4%
Cobb
85.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility35.1%
Worse than Avg
Here
35.1%
US
79.7%
GA
78.4%
Cobb
73.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
GA
2.4%
Cobb
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
2penalties
Near state avg (6.1)
40 complaint-triggered
$23,537 in fines

This facility has a concerning pattern of complaint-triggered deficiencies, with 21 of 26 violations stemming from family reports across multiple surveys. The most recurring issues involve resident rights violations, care planning problems, and abuse reporting failures, with some problems like reporting suspected abuse appearing in multiple years (2023 and 2024). While all deficiencies show correction dates, the repeated nature of complaints and recurring violation types suggest ongoing care quality concerns that families should investigate thoroughly before placement.

Feb 12, 2026Routine
2
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Aug 6, 2025Complaint
2
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 19, 2024Complaint
24
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 19, 2024Routine
2
0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Aug 10, 2023Complaint
14
0610Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0610Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Aug 10, 2023Routine
6
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Federal Penalties

Fine

Aug 10, 2023

$23,537

Payment Denial

Aug 10, 2023

16-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Delmar Gardens of Smyrna

Organization Type

for profit

Chain Affiliation

Chain Name

Delmar Gardens

Chain Size

13 facilities nationwide

Chain avg rating: 3.0/5 · Rank 11 of 13

Ownership & Management

Owners

Delmar Gardens Enterprises INC

Owner · Organization

100%

Gabe Grossberg and George Grossberg, Trustees of the Henry and Barbara

Owner (parent company) · Organization

8%

George Grossberg and Gabe Grossberg, Trustees of the Henry and Barbara

Owner (parent company) · Organization

8%

Goldberg-Nom LLC

Owner (parent company) · Organization

25%

Non-Gst Family Trust Est U/w of Israel Goldberg Fbo Janice Bitanski

Owner (parent company) · Organization

6%

Non-Gst Family Trust Established U/w of Israel Goldberg Fbo Harry Zvi

Owner (parent company) · Organization

6%

Non-Gstfamily Trust Est U/w Israel Goldberg Fbo Diane Fredman

Owner (parent company) · Organization

6%

Grossberg, Gabe

Owner (parent company)

16%

Grossberg, George

Owner (parent company)

11%

Key personnel

Thilo, JenniferContracted Managing EmployeeLee, LokyeeW-2 Managing EmployeeRodgers, LynnW-2 Managing EmployeeGrossberg, GabeOfficer / DirectorMarx, KennethOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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