Delmar Gardens North
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (58%)
Above average in MO · Critically understaffed (RN) · Above average staffing · $39,299 in fines
What this means for your family
While this facility has a strong reputation for physical therapy and hospice care, the frequency of reports regarding neglect and poor communication is alarming. If you choose this facility, ensure you have a clear plan for daily family check-ins and do not hesitate to escalate concerns to management immediately if call lights go unanswered.
Google Reviews
Google Reviews
67 reviews on Google“Delmar Gardens North receives highly polarized feedback, with some families praising the facility as a caring, 'family-like' environment, while others report severe neglect and communication failures. Recurring criticisms focus on slow response times to call lights, poor hygiene management, and significant difficulties in reaching staff for updates. Prospective families should be aware that experiences appear highly inconsistent, ranging from compassionate end-of-life care to reports of residents being left unattended or unwashed.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Compassionate end-of-life/hospice care
- Clean, well-maintained physical facility
- Engaging activities and field trips
Concerns
- Slow or non-existent response to call lights and patient needs (mentioned by 7 reviewers)
- Poor communication and lack of follow-up from administration/nursing (mentioned by 6 reviewers)
- Inadequate hygiene care (showers, shaving, room cleanliness) (mentioned by 5 reviewers)
- Staffing shortages leading to neglect or rough handling (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the facility offers some great field trips and activities; how do you ensure residents are consistently supported and assisted in getting to these events?
- 2Given that physical therapy is a noted strength here, how do you coordinate those sessions with daily personal care routines to ensure residents remain comfortable and well-groomed?
- 3What is your current process for ensuring that call lights are answered promptly, and how is that monitored during shift changes?
- 4We value clear communication; what is the best way for families to receive regular updates from the nursing staff, and who is our primary point of contact for care concerns?
- 5With the current staffing levels, how do you ensure that each resident receives consistent, personalized attention for their daily hygiene needs like bathing and shaving?
- 6How does your team handle communication with families when there is a change in a resident's health status or an urgent medical situation?
Personalized based on this facility's data
Key Review Excerpts
“My son has been at DGN for two years and he is one of the youngest stroke residents they have. The staff put me at ease from day one, he was on hospice and he has recovered the staff has made him feel like he's part of their family.”
“From the time I took the tour of this facility until his passing on 7/19 the staff took such good care of my father. He was nothing short of comfortable, clean, and cared for by both the staff at Delmar Gardens and Pathways hospice.”
“The physical therapy services and in-house Dr. here ARE very good but the same can’t be said for the response of the nursing staff. I asked several nurses/staff repeatedly for test results and was told they’d get back to me. They NEVER did!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Delmar Gardens North has received eight complaint-triggered deficiencies, indicating families have filed reports about care concerns. The facility shows recurring issues across three main areas: safety and accident prevention, medication management, and clinical care including feeding tube management. While most deficiencies appear corrected, the pattern of repeated safety violations and multiple family complaints about care quality warrants careful consideration during any visit.
Nov 17, 2025Routine17
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Feb 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 26, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 2, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 6, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Feb 10, 2025
$39,299
Payment Denial
Oct 6, 2023
9-day denial
Ownership & Operations
Who Operates This Facility
Delmar Gardens North
for profit
Chain Affiliation
Delmar Gardens
13 facilities nationwide
Chain avg rating: 3.0/5 · Rank 10 of 13
Ownership & Management
Owners
Delmar Gardens Enterprises INC
Owner · Organization
Gabe Grossberg and George Grossberg, Trustees of the Henry and Barbara
Owner (parent company) · Organization
George Grossberg and Gabe Grossberg, Trustees of the Henry and Barbara
Owner (parent company) · Organization
Goldberg-Nom LLC
Owner (parent company) · Organization
Non-Gst Family Trust Est U/w of Israel Goldberg Fbo Janice Bitanski
Owner (parent company) · Organization
Non-Gst Family Trust Established U/w of Israel Goldberg Fbo Harry Zvi
Owner (parent company) · Organization
Non-Gstfamily Trust Est U/w Israel Goldberg Fbo Diane Fredman
Owner (parent company) · Organization
Grossberg, Gabe
Owner (parent company)
Grossberg, George
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit delmargardens.com
Medicare data downloads
Original nursing home datasets
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