Delaware Bay Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (59%)
Bottom 25% in DE · Below recommended RN staffing · Below chain average · $62,618 in fines
What this means for your family
This facility has received multiple, severe reports of medical negligence and poor management oversight in the last 18 months. We strongly advise families to look elsewhere, as the current pattern of care indicates significant safety risks for residents.
Google Reviews
Google Reviews
19 reviews on GoogleRecent reviews for Delaware Bay Rehabilitation and Healthcare Center describe a facility in severe decline, with multiple families reporting dangerous neglect, medication errors, and poor communication. While some older reviews from when the facility was known as Harrison House were positive, the current feedback highlights critical failures in basic patient safety and management responsiveness.
Quality Themes
Tap a score for detailsStrengths
- Caring and cheerful physical therapy contractors
- Historical praise for staff friendliness (pre-2022)
Concerns
- Severe neglect and lack of basic hygiene (mentioned by 3 reviewers)
- Dangerous medication errors and unauthorized sedation (mentioned by 3 reviewers)
- Poor communication and dismissive management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on improving clinical outcomes, what specific protocols have been implemented to ensure accuracy and safety in medication administration?
- 2I noticed that physical therapy is highly regarded here; how do you integrate those therapy services into the daily routine to ensure residents stay active and engaged?
- 3Could you walk me through your current process for family communication, specifically how you ensure that updates regarding a resident's health or care plan are shared consistently and transparently?
- 4With the facility's current staffing levels, how does your team prioritize daily hygiene and room cleanliness to ensure a comfortable environment for all residents?
- 5I see that the leadership team actively responds to feedback online; what is your process for addressing family concerns or grievances once they are brought to your attention?
- 6How does your nursing staff coordinate with the medical team to manage complex health needs and ensure that residents are monitored closely for any changes in condition?
Personalized based on this facility's data
Key Review Excerpts
“My mom did not receive her life saving meds, she was not allowed to use a regular restroom, and someone never turned her oxygen on overnight, luckily someone came in and saw. She could have died!!!”
“They disregard families wishes and lack communication. They were told several times not to give my dad opiates but continued to go against that. This is the upper management that I’m referring to.”
“They did some restructuring and in the past month my uncle has lost 40lbs, gotten sores and infections. Multiple times has been found sitting in his own urine and feces.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
10
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Delaware Bay Rehabilitation shows concerning patterns with families filing 13 complaints triggering inspections across multiple surveys. Recurring issues include medication management, basic care planning, nutrition and dietary services, and infection control. While all deficiencies show correction dates from the facility, problems persist across time periods, with recent complaints in 2024-2025 involving medication errors, pressure ulcer care, and adequate nutrition, suggesting ongoing quality concerns families should carefully consider.
Oct 22, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 31, 2025Routine6
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 31, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 9, 2024Complaint6
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Aug 9, 2024Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Jun 6, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Aug 9, 2024
$62,618
Ownership & Operations
Who Operates This Facility
Delaware Bay Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 10 of 21
Ownership & Management
Owners
Chesapeake Snf Operations Holdings LLC
Owner · Organization
Ch Chesapeake Holdings LLC
Owner (parent company) · Organization
Cw Chesapeake Holdings LLC
Owner (parent company) · Organization
Moses Strauss Family 2022 Trust
Owner (parent company) · Organization
Ms Chesapeake Holdings LLC
Owner (parent company) · Organization
Ss Chesapeake Holdings LLC
Owner (parent company) · Organization
Susan Strauss Family 2022 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit delawarebayrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.