Delavan Health Services
Strong Medicare quality ratings; families often praise compassionate, family-oriented nursing staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
This facility offers high-quality meal options and some staff members provide truly compassionate, personalized care. However, families should be aware of recurring reports regarding slow response times for call lights and inconsistent cleanliness. We recommend visiting during off-peak hours to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
17 reviews on Google“Delavan Health Services receives highly polarized feedback, with some families praising the compassionate, family-like care provided by staff, while others report significant issues with cleanliness and responsiveness. Common complaints center on slow call-light response times, understaffing, and concerns regarding the facility's organization and hygiene. While the food quality is frequently complimented, the inconsistency in basic care and administrative support remains a recurring point of frustration for families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, family-oriented nursing staff
- High-quality meal service and experienced chef
- Effective rehabilitation and recovery support
Concerns
- Slow or unanswered call lights (mentioned by 2 reviewers)
- Understaffing (mentioned by 2 reviewers)
- Lack of cleanliness and hygiene issues (mentioned by 2 reviewers)
- Lack of organized activities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your team makes an effort to respond to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With a capacity of 50 residents, how do you ensure that staff are able to respond promptly when a resident needs assistance or presses their call light?
- 3We understand that maintaining a clean and comfortable environment is a top priority; could you walk us through your daily housekeeping and sanitization schedule?
- 4I see that you have an experienced chef on staff; could you tell me more about how you incorporate resident preferences into the meal planning and dining experience?
- 5What does a typical week of social engagement look like for residents, and how do you encourage participation in activities?
- 6Given your focus on rehabilitation, how does your nursing team coordinate with outside specialists to ensure continuity of care during a medical recovery?
Personalized based on this facility's data
Key Review Excerpts
“The staff treated him like their family. They noticed little things that mattered, quickly got to know his personality and what made him happy, or not so happy.”
“Only concerns are that her call light is always being left unanswered at times during the day when she wanted to use the bathroom. Hoping you guys also do more activites with them.”
“Rude CNAS, why does it take 30 minutes to answer a call light when you are standing there?! Administration has not been helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Delavan Health Services has recurring issues with fire safety systems, medication management, and infection control across multiple surveys, with one complaint filed by a family regarding abuse response. The facility shows persistent problems with fire alarms, sprinkler systems, and emergency equipment appearing in 2022, 2023, and 2024 inspections. While all deficiencies show correction dates, the pattern of repeated safety violations in critical areas suggests ongoing operational challenges that families should carefully consider.
Dec 19, 2024Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Have correct number of accessible exits for each story.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 27, 2023Routine21
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have correct number of accessible exits for each story.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 15, 2022Routine18
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Egress Deficiencies
Have correct number of accessible exits for each story.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Ownership & Operations
Who Operates This Facility
Delavan Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 58 (Best)
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit delavanhs.com
Medicare data downloads
Original nursing home datasets
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