Degraff Memorial Hospital-Skilled Nursing Facility
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
This facility shows strong results for short-term rehab therapy, but families considering long-term placement should be cautious. We strongly recommend visiting during off-hours and weekends to verify staffing levels and hygiene standards, as multiple reviewers have raised concerns about neglect and communication responsiveness.
Google Reviews
Google Reviews
14 reviews on Google“DeGraff Memorial Hospital-Skilled Nursing Facility receives highly polarized feedback, with some families praising the therapy teams and cleanliness, while others report severe neglect and unprofessional conduct. Critical concerns include infrequent bathing, slow response times, and poor communication regarding medical records. Prospective families should be aware of the significant disparity between positive rehab experiences and reports of substandard long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility environment
- Responsive nursing staff for some residents
- Dedicated care for short-term rehab patients
Concerns
- Infrequent bathing and hygiene neglect (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff (mentioned by 2 reviewers)
- Understaffing leading to neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has 80 residents, how do you ensure consistent communication with family members when we have questions or need updates on our loved one's care?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; could you walk us through how you coordinate these sessions with daily nursing care?
- 3Hygiene and personal grooming are very important to our family; what is the standard schedule for bathing and assistance with daily hygiene tasks?
- 4With the current staffing levels, how does the team balance the needs of short-term rehab patients with the long-term residents to ensure everyone receives timely attention?
- 5I see that dining is an area you are working to improve; could you tell us about the current meal service and how you accommodate individual dietary preferences or needs?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly are family members notified?
Personalized based on this facility's data
Key Review Excerpts
“My experience at DeGraff was way better then expected. I didn't have a bad caregiver. Everyone was competent to excellent. The physical/occupational therapy staff was great.”
“They Will leave them sitting soiled and wet for hours at a time and if you say something they give you rude looks and comments. They barley take showers it's rare if they get them once a week !”
“Physical therapy as well as the occupational therapy was very good compared to other places I've been in the nursing staff there were very very friendly as well as very responsive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including concerns about accident prevention and abuse reporting procedures. The facility has faced recurring issues with resident safety, care quality (including wound care and mobility assistance), and building safety systems across multiple surveys from 2021 to 2024. While all deficiencies show correction dates, the pattern of safety-related problems warrants careful consideration during any visit.
Dec 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 3, 2024Routine9
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 14, 2021Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Ownership & Operations
Who Operates This Facility
Degraff Memorial Hospital-Skilled Nursing Facility
for profit
Ownership & Management
Owners
Kaleida Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit degraffmedicalpark.org
Medicare data downloads
Original nursing home datasets
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