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Nursing HomeMedicaid

Deer's Head Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

351 Deer's Head Hospital Road, Salisbury, MD 2180180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 14 Google reviews

5
4
3
2
1
Deer's Head Center Nursing Home in Salisbury, MD — Street View
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What this means for your family

While the facility has a history of providing compassionate nursing and effective rehabilitation, recent reports of poor sanitation and unprofessional conduct are concerning. We strongly recommend scheduling an in-person tour to inspect the cleanliness of the patient rooms and bathrooms yourself before making a decision.

Google Reviews

Google Reviews

14 reviews on Google
Deer's Head Center receives polarized feedback, with some families praising the compassionate nursing staff and effective rehabilitation, while others report severe concerns regarding facility maintenance and staff conduct. While long-term care families have highlighted the emotional support provided by nurses, recent negative reports emphasize significant issues with cleanliness, odors, and unprofessional behavior.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and patient nursing staff
  • Effective rehabilitation services
  • Supportive end-of-life care

Concerns

  • Poor facility maintenance and cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)5.04.0'18(4)5.05.0'20(1)1.03.7'23(3)3.7'25(3)

Distribution · 16 analyzed

5
12
4
0
3
0
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, how does the facility ensure that residents receive consistent attention and timely assistance throughout the day?
  • 2I noticed some concerns regarding the physical upkeep of the building; what is your current plan for facility maintenance and ensuring a clean, comfortable environment for residents?
  • 3With a 5-star health inspection rating, what specific protocols do you have in place to maintain such high standards of care and safety?
  • 4Since your rehabilitation services are highly regarded, could you explain how you tailor these programs to meet the individual recovery goals of each resident?
  • 5What does a typical daily schedule look like for residents here, and how do you encourage participation in social or recreational activities?
  • 6In the event of a medical emergency, what is the immediate process for stabilizing a resident and communicating with their family members?

Personalized based on this facility's data


Key Review Excerpts

My husband was here for rehabilitation and care for about 1 month. He was treated with great care and patience and kindness. The staff and and nurses and doctor were very helpful and answered all my questions and my husband's questions.

Rehab patient's spouse · 2025★★★★★

Deer's Head is amazing & has a wonderful nursing stuff. They took great care of my dad. The nurses where there for my mom,brother and I when my dad passed away after being in their care for almost 30 mos.

Long-term resident's family · 2023★★★★★

The place is filthy. Looks more like a mental institution than a hospice facility. Nurses are RUDE and NASTY. If you care about your loved ones at all for their final days DO NOT send them here!

Hospice family member · 2023☆☆☆☆
Source: 14 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
4.99hrs
OK
Registered nurses for medical care
Total Nursing
9.47hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility43.4%
Worse than Avg
Here
43.4%
US
15.5%
MD
14.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
12.1%
MD
22.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility37.6%
Worse than Avg
Here
37.6%
US
19.4%
MD
25.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
19.5%
MD
16.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
14.4%
MD
21.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
93.4%
MD
92.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.3%
Better than Avg
Here
89.3%
US
81.8%
MD
78.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Well below state avg (18.9)
3 complaint-triggered
$41,265 in fines

Families filed complaints that triggered findings about resident abuse and neglect reporting in 2024, which is concerning. The facility shows recurring problems with fire safety systems, resident rights protections, and medication management across multiple surveys from 2018-2024. While all deficiencies have been corrected according to the provider, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully consider.

Dec 16, 2025Routine
10
0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jul 12, 2024Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 12, 2024Routine
8
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Sep 5, 2019Routine
13
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

Federal Penalties

Fine

Jul 12, 2024

$41,265

Ownership & Operations

Who Operates This Facility

Owner / Operator

Deer's Head Center

Organization Type

government

Ownership & Management

Key personnel

Waide, Mary BethOfficer / DirectorWaide, Mary BethOfficer / DirectorWaide, Mary BethManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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