Deer's Head Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews

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What this means for your family
While the facility has a history of providing compassionate nursing and effective rehabilitation, recent reports of poor sanitation and unprofessional conduct are concerning. We strongly recommend scheduling an in-person tour to inspect the cleanliness of the patient rooms and bathrooms yourself before making a decision.
Google Reviews
Google Reviews
14 reviews on Google“Deer's Head Center receives polarized feedback, with some families praising the compassionate nursing staff and effective rehabilitation, while others report severe concerns regarding facility maintenance and staff conduct. While long-term care families have highlighted the emotional support provided by nurses, recent negative reports emphasize significant issues with cleanliness, odors, and unprofessional behavior.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Effective rehabilitation services
- Supportive end-of-life care
Concerns
- Poor facility maintenance and cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does the facility ensure that residents receive consistent attention and timely assistance throughout the day?
- 2I noticed some concerns regarding the physical upkeep of the building; what is your current plan for facility maintenance and ensuring a clean, comfortable environment for residents?
- 3With a 5-star health inspection rating, what specific protocols do you have in place to maintain such high standards of care and safety?
- 4Since your rehabilitation services are highly regarded, could you explain how you tailor these programs to meet the individual recovery goals of each resident?
- 5What does a typical daily schedule look like for residents here, and how do you encourage participation in social or recreational activities?
- 6In the event of a medical emergency, what is the immediate process for stabilizing a resident and communicating with their family members?
Personalized based on this facility's data
Key Review Excerpts
“My husband was here for rehabilitation and care for about 1 month. He was treated with great care and patience and kindness. The staff and and nurses and doctor were very helpful and answered all my questions and my husband's questions.”
“Deer's Head is amazing & has a wonderful nursing stuff. They took great care of my dad. The nurses where there for my mom,brother and I when my dad passed away after being in their care for almost 30 mos.”
“The place is filthy. Looks more like a mental institution than a hospice facility. Nurses are RUDE and NASTY. If you care about your loved ones at all for their final days DO NOT send them here!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered findings about resident abuse and neglect reporting in 2024, which is concerning. The facility shows recurring problems with fire safety systems, resident rights protections, and medication management across multiple surveys from 2018-2024. While all deficiencies have been corrected according to the provider, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully consider.
Dec 16, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 12, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 12, 2024Routine8
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Sep 5, 2019Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Federal Penalties
Fine
Jul 12, 2024
$41,265
Ownership & Operations
Who Operates This Facility
Deer's Head Center
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit dhmh.maryland.gov
Medicare data downloads
Original nursing home datasets
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