Deerfield Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 7)
- High staff turnover (61%)
- High RN turnover (71%)
Bottom 25% in LA · Critically understaffed (RN) · $12,740 in fines
What this means for your family
While some families report a warm and engaging environment, you should be aware of consistent complaints regarding food quality and staff attentiveness. We strongly recommend conducting an unannounced visit during a mealtime to observe the dining experience and asking management directly about their current infection control and medication administration protocols.
Google Reviews
Google Reviews
6 reviews analyzed“Deerfield Nursing and Rehabilitation Center receives polarized feedback, with some families praising the staff's kindness and others reporting significant concerns regarding hygiene and professionalism. Common complaints focus on poor food quality, inadequate staffing, and lapses in basic safety protocols like infection control.”
Quality Themes
Tap a score for detailsStrengths
- Warm and supportive atmosphere
- Engaging activities and holiday celebrations
- Dedicated long-term care staff
Concerns
- Poor food quality and cold meals (mentioned by 2 reviewers)
- Inadequate or uncaring staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility hosts holiday celebrations and engaging activities; could you walk me through what a typical week of social programming looks like for residents?
- 2Given the importance of nutrition for our loved one, could you explain how the kitchen team ensures meals are served at the right temperature and how you incorporate resident feedback on food quality?
- 3With the current staffing levels, what specific systems are in place to ensure that residents receive timely assistance with daily needs and medication management?
- 4Could you share how your leadership team is currently working to improve your health inspection and staffing ratings to ensure the best possible care for residents?
- 5What is your protocol for handling medical emergencies or sudden changes in a resident's health status during the overnight hours?
- 6How do you maintain the cleanliness and comfort of the living areas throughout the day, and what is your process for addressing housekeeping concerns as they arise?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always clean, welcoming, and full of life — from fun activities and holiday celebrations to the everyday kindness shown by the nurses and caregivers.”
“The nurse came in without a mask and picked his medication out of his cup with her bare hands—no gloves. My relative complains regularly about missing clothing and the food leaves much to be desired.”
“The food leaves a lot to be desired. When it gets to my Moma’s room it’s cold and not edible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, with recurring issues in care planning, medication management, and safety supervision appearing across surveys. The facility has faced deficiencies related to accident prevention, nursing staff competency, and one concerning abuse/neglect violation. While all violations show correction dates, the pattern of repeated problems in core care areas, including recent complaint-triggered deficiencies as of September 2025, suggests ongoing quality concerns that warrant careful consideration.
Oct 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 23, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 14, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 14, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 11, 2024Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Sep 23, 2025
$8,281
Ownership & Operations
Who Operates This Facility
Deerfield Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Busby, Erin
Owner
Busby, Ryman
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit deerfieldnr.com
Medicare data downloads
Original nursing home datasets
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