Daleview Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 156 Google reviews
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What this means for your family
Daleview offers strong physical therapy and a clean environment, making it a potential candidate for short-term rehab. However, the recurring reports of slow response times and neglect are serious red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care to ensure their needs are met.
Google Reviews
Google Reviews
156 reviews on Google“Daleview Care Center receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and poor communication from nursing and administrative staff. Families considering this facility should be aware that experiences vary widely, with some finding it a warm, professional environment while others describe it as understaffed and unresponsive.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Smooth and welcoming admissions process
Concerns
- Slow or non-existent response to call bells and patient needs (mentioned by 11 reviewers)
- Understaffing leading to neglect and hygiene issues (mentioned by 9 reviewers)
- Difficulty reaching staff via phone or getting return calls (mentioned by 5 reviewers)
- Poor communication regarding medical status and discharge (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 160 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through how your team manages call bell response times during peak hours or shift changes?
- 2We noticed that communication is a key focus for your team; what is your standard process for updating families on a resident's medical status or changes in their care plan?
- 3Since your therapy department is highly regarded, how do you integrate those physical and occupational therapy sessions into the daily routine of a resident?
- 4We understand that medication management is complex; could you explain the oversight process you have in place to ensure accuracy and consistency for residents?
- 5I see that you actively engage with feedback online; how do you use that family input to make tangible improvements to the daily care experience here?
- 6When a resident has an urgent medical need, what is your protocol for coordinating care and ensuring that family members are notified promptly?
Personalized based on this facility's data
Key Review Excerpts
“The relentless energy of the Physical Therapists brought me back to life. I am forever grateful to all.”
“My mom had dementia and got really sick when she was there . We begged them to take test . They refused . Just said it was dementia. The women in the bed across from my mom told us something is very wrong with my mom.”
“The staff showed true compassion and empathy for my mom and my family and I. The admission process was very smooth.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to findings about accident prevention and abuse reporting, indicating ongoing safety concerns. The facility shows recurring issues with medication management, care planning, and safety supervision that persist across multiple surveys from 2021 to 2025. While all deficiencies show correction dates, the repeated patterns in core care areas suggest systemic challenges that families should discuss during visits.
Feb 28, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Aug 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 14, 2023Routine7
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2021Routine6
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Daleview Care Center
for profit
Ownership & Management
Owners
Mittel, Jennifer
Owner
Ostreicher, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit daleviewcarecenter.com
Medicare data downloads
Original nursing home datasets
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