Cypress Springs Wellness & Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and loving staff. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
This facility is highly regarded by many families for its warm, loving atmosphere and engaging resident activities. However, you should be extremely vigilant about communication protocols, as there are documented instances of the facility failing to notify families of critical medical changes.
Google Reviews
Google Reviews
7 reviews analyzed“Families may find comfort in the facility's reputation for compassionate care and engaging activities, with several reviewers highlighting a loving environment for seniors. However, there are serious allegations regarding critical communication failures during medical emergencies and concerns regarding nursing attentiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving staff
- Engaging resident activities
- Smooth rehabilitation transitions
- Strong community/marketing connections
Concerns
- Failure to notify family of hospitalizations
- Nursing staff inattentiveness
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassionate and loving nature of your staff; how do you foster that culture of care among the team?
- 2What is your specific process for ensuring family members are notified immediately if a resident needs to be transferred to a hospital?
- 3With the rehabilitation services you offer, how do you help residents transition smoothly from therapy back to their daily routines in the facility?
- 4How does the nursing team manage communication with families to ensure we are always kept in the loop regarding changes in care?
- 5What kind of engaging daily activities or social events do you have planned to keep the residents active and connected to the community?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“We can now go to sleep at night knowing our grandmother is taken care of and LOVED! Living an hour away I can’t visit as often as I want to, but seeing the Facebook post with all the activities she is involved in, the smile on her face and the love she is receiving from the staff at Willow creek is amazing!”
“My dad spent a month in a skilled nursing in Arlington, Texas that was grimmy, dirty, the food was prepared like prison food, and all the staff seemed to hate their job. Willow Creek in Mount Vernon was just the opposite”
“At the nursing home they told him he was in yhe hospital. They didn't what hospital or for how long or why. It turned out he was septic and had been in the hospital for 5 days. No one notified me he was in”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
4
measures
5
measures
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies across multiple care areas, including two complaint-triggered violations from families regarding abuse prevention policies and resident dignity. The most recurring issues involve care planning, medication labeling, infection control, and fire safety requirements. While all violations appear to have been corrected, the facility shows persistent problems across surveys, suggesting ongoing quality challenges families should carefully evaluate.
Jun 11, 2025Routine9
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 14, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 22, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 5, 2023Routine5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Apr 14, 2025
$29,438
Ownership & Operations
Who Operates This Facility
Stratford Hospital District
for profit
CYPRESS SPRINGS WELLNESS & REHABILITATION LLC
JOHN S AMYX
Chain Affiliation
Opco Skilled Management
64 facilities nationwide
Chain avg rating: 2.2/5 · Rank 11 of 24
Ownership & Management
Owners
Stratford Hospital District
Owner · Organization
Choi, Maryann
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Choi, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Cunningham, Ernest
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
O'donoghue-stallard, Maire
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stallard, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wood, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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