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Assisted Living

Cypress Manor

Families consistently rate this highly — reviewers highlight compassionate and loving staff. Schedule a visit to confirm the fit.

503 West Buncombe Street, Roper, NC 2797040 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.8/5

based on 6 Google reviews

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What this means for your family

The facility appears to provide a very warm, family-like atmosphere with staff that are deeply committed to resident care. Because the available reviews are quite brief, families should use a tour to specifically investigate dining menus and activity schedules.

Google Reviews

Google Reviews

6 reviews analyzed
Cypress Manor is highly regarded by residents and families for its exceptionally caring staff and clean environment. While most feedback is overwhelmingly positive, the reviews are primarily brief and lack detailed information regarding specific amenities or dining variety.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean5.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate and loving staff
  • Clean and well-maintained facility
  • High-quality food and resident care

Rating Trends

Tap a year to see what changed

2345.02017(1)5.02018(1)4.72019(3)5.02025(1)

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the community is so intimate with 40 residents, how do you ensure everyone gets that personalized, loving attention that your staff is known for?
  • 2We've heard wonderful things about the quality of the meals here; could you tell us more about the dining experience and how much input residents have on the menu?
  • 3The facility looks incredibly well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable every day?
  • 4What kind of daily activities or social outings do you organize to help residents stay engaged with one another in such a close-knit setting?
  • 5In the event of a medical emergency during the night, what is the specific protocol for getting care to a resident immediately?
  • 6How do the caregivers here build such strong, compassionate relationships with the residents and their families?

Personalized based on this facility's data


Key Review Excerpts

I currently reside here. I cannot find one thing wrong! I'm 68 and here for an injury. Rest and recover. Residents, staff, food, are A+. Very clean..recommend highly!!

Current resident · 2025★★★★★

People who take care of others are Angels in disguise they love all clients as if they are their own family..it is a great place for your lived one who needs expert care.. i love each and every staff member and pray God's blessing upon them......

Family member · 2019★★★★★
Source: 6 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

7total
7deficiencies
Jul 28, 2022Complaint
Medication OrdersD 344

The facility failed to clarify medication orders with a physician for a resident with Type II diabetes. Specifically, there was no physician order provided for the administration of extra insulin units for blood sugar values greater than 300, despite existing sliding scale parameters for lower values.

Jul 28, 2022Complaint
Medication OrdersC-1002

The facility failed to clarify medication orders with a physician when instructions were incomplete. Specifically, the facility administered insulin based on a sliding scale that lacked instructions for blood glucose levels greater than 300, despite the resident having a blood sugar reading of 381.

Jul 28, 2022Complaint
Medication OrdersD 344

The facility failed to clarify medication orders with a physician for a resident with type II diabetes. Specifically, there was no physician order provided for the administration of extra insulin units for blood sugar values greater than 300, despite existing protocols for lower ranges.

Mar 6, 2020Follow-up
Nutrition and Food ServiceD283

The facility failed to protect food from contamination by failing to properly date and label stored food items. Observations revealed unlabeled and undated dry goods, including flour, sugar, and rice, as well as a drinking glass left inside a bulk rice container. Additionally, the facility failed to maintain food storage containers free of contamination.

Feb 7, 2017Complaint
Medication AdministrationD 358

The facility failed to ensure medications were administered according to physician orders, resulting in a 17% medication error rate. Specifically, staff failed to properly administer insulin and digestive enzymes for several residents, including an instance where a resident injected 40 units of Humalog without eating despite the medication being scheduled for a time when food was not yet present.

Feb 7, 2017Complaint
Medication AdministrationF358

The facility failed to ensure medications were administered as ordered for 5 of 12 observed residents. Specifically, errors were identified involving short-acting insulin, long-acting insulin, and a digestive enzyme, including administering insulin at a time that did not align with the physician's order to give it with meals.

May 21, 2015Other
Other RequirementsD 113

The facility failed to maintain hot water temperatures between 100 and 116 degrees Fahrenheit. Multiple fixtures in shared, private, and community bathrooms were observed to have temperatures as high as 122 degrees Fahrenheit.

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References & Resources

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