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Assisted Living

Cypress Glen Retirement Community Memory Care Cottage

Families consistently rate this highly — reviewers highlight compassionate and professional transition/marketing staff. Schedule a visit to confirm the fit.

100 Hickory Street, Greenville, NC 2785812 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.8/5

based on 81 Google reviews

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What this means for your family

This facility is an excellent choice for families prioritizing a smooth, compassionate transition and a warm community culture. However, if your loved one has specific dietary needs or requires strict nutritional monitoring, you should specifically ask about the consistency of meal delivery and the responsiveness of the dietary management team.

Google Reviews

Google Reviews

81 reviews on Google
Cypress Glen is highly regarded for its welcoming atmosphere and a marketing and transition team that provides exceptional support during the move-in process. While many families praise the compassionate staff and beautiful amenities, one reviewer raised serious concerns regarding dietary consistency and communication with the nutrition department.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean5.0Activities8.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and professional transition/marketing staff
  • Welcoming and friendly community culture
  • Beautifully maintained campus and spacious apartments
  • Smooth coordination during rehab and move-in

Concerns

  • Issues with dietary services and food availability
  • Unprofessional communication from specific administrative staff

Rating Trends

Tap a year to see what changed

2344.7'19(6)5.05.0'21(4)5.05.0'23(2)4.25.0'25(7)4.6'26(10)

Distribution · 37 analyzed

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How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how beautifully maintained the campus and apartments are; how do you ensure the residents feel a sense of ownership and comfort in their new spacious apartments?
  • 2We noticed how much care goes into the move-in process; can you walk us through how the staff supports a resident during their first few weeks of transition?
  • 3Since the community feels so welcoming, what kind of daily social activities or group engagements are planned to help residents connect with one another?
  • 4We want to make sure our loved one is well-nourished; could you tell us more about the current dining menu and how meal availability is managed throughout the day?
  • 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for coordinating care between the cottage staff and outside medical providers?
  • 6How does the administration ensure that communication remains consistent and clear between the facility staff and our family members?

Personalized based on this facility's data


Key Review Excerpts

The care team’s attention to detail and the smooth coordination during her rehab and transition were truly impressive. It gave us great comfort knowing she was in such capable and compassionate hands.

Assisted living family member · 2025★★★★★

Jeny Martin has been right with us every step of the way offering her kindness, compassion, patience, and knowledge. We could not have had a better person guiding us through this process.

Prospective resident family · 2024★★★★★

The great folks that work here nary skipped a beat with us - delivering meals to us daily, performing weekly housekeeping chores, removing boxes and cardboard as we unpacked, visiting and checking on us daily

New resident · 2021★★★★★
Source: 81 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

5total
6deficiencies
Sep 17, 2024Other
Tuberculosis Test, Medical Exam & ImmunizationD 235

The facility failed to ensure that one of three sampled residents had a required FL-2 medical examination completed annually. Specifically, Resident #3 had not received an updated and signed FL-2 since July 27, 2023.

Sep 17, 2024Other
Tuberculosis Test, Medical Exam & ImmunizationsD235

The facility failed to ensure one of three sampled residents had an updated FL-2 medical examination completed annually. Specifically, Resident #3 did not have an updated and signed FL-2 form since July 27, 2023.

Licensed Health Professional SupportD235

The facility failed to ensure that the Licensed Health Professional Skills assessment for Resident #2 was accurate. Upon review, the Memory Care Nurse Manager discovered the most recent assessment from the current quarter was inaccurate.

May 27, 2021Follow-up
Medication AdministrationD 367

The facility failed to ensure medication administration records (MAR) were accurate for a resident. Specifically, a physician's order for the limited consumption of 5oz of wine per day was not documented on the MAR, and there were no entries recording the administration of the wine.

May 27, 2021Complaint
Medication Administration140A NCAC 13F .1004(q)

The facility failed to ensure that medication administration records (MAR) were accurate for a resident with an order for limited alcohol consumption. Specifically, the physician's order for 5oz of wine per day was not documented on the MAR for March or April 2021, and there were no entries documenting the actual administration of the wine.

Mar 19, 2021Other
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision to a resident with a history of recent falls. Specifically, the resident's care plan required assistance with ambulation and monitoring due to disorientation and wandering behaviors, yet the facility failed to meet these assessed needs.

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References & Resources

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