Public Google reviewers rate this highly and often mention compassionate and professional transition/marketing staff. Schedule a visit to confirm the fit.
based on 81 Google reviews
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Public Google reviewers rate Cypress Glen Retirement Community Memory Care Cottage highly. Reviewers highlight: compassionate and professional transition/marketing staff, welcoming and friendly community culture. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Cypress Glen is highly regarded for its welcoming atmosphere and a marketing and transition team that provides exceptional support during the move-in process. While many families praise the compassionate staff and beautiful amenities, one reviewer raised serious concerns regarding dietary consistency and communication with the nutrition department.
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Key Review Excerpts
“The care team’s attention to detail and the smooth coordination during her rehab and transition were truly impressive. It gave us great comfort knowing she was in such capable and compassionate hands.”
“Jeny Martin has been right with us every step of the way offering her kindness, compassion, patience, and knowledge. We could not have had a better person guiding us through this process.”
“The great folks that work here nary skipped a beat with us - delivering meals to us daily, performing weekly housekeeping chores, removing boxes and cardboard as we unpacked, visiting and checking on us daily”
Source: NC Division of Health Service Regulation
The facility failed to ensure that the Licensed Health Professional Skills assessment for Resident #2 was accurate. Upon review, the Memory Care Nurse Manager discovered the most recent assessment from the current quarter was inaccurate.
The facility failed to ensure one of three sampled residents had an updated FL-2 medical examination completed annually. Specifically, Resident #3 did not have an updated and signed FL-2 form since July 27, 2023.
The facility failed to ensure that one of three sampled residents had a required FL-2 medical examination completed annually. Specifically, Resident #3 had not received an updated and signed FL-2 since July 27, 2023.
The facility failed to ensure that medication administration records (MAR) were accurate for a resident with an order for limited alcohol consumption. Specifically, the physician's order for 5oz of wine per day was not documented on the MAR for March or April 2021, and there were no entries documenting the actual administration of the wine.
The facility failed to ensure medication administration records (MAR) were accurate for a resident. Specifically, a physician's order for the limited consumption of 5oz of wine per day was not documented on the MAR, and there were no entries recording the administration of the wine.
The facility failed to provide adequate supervision to a resident with a history of recent falls. Specifically, the resident's care plan required assistance with ambulation and monitoring due to disorientation and wandering behaviors, yet the facility failed to meet these assessed needs.
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