Assisted Living

Custom Care

Name: Public quality & inspection record for Custom Care
Creator: EveryPlace
License: https://everyplace.care/research-policy

Families consistently rate this highly — reviewers highlight exceptional nursing and clinical care. Schedule a visit to confirm the fit.

1224 13th St Nw, Cedar Rapids, IA 52405|48 beds|Licensed & Active

Google rating

4.2/5

based on 37 Google reviews

(319) 365-9171 Directions

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What this means for your family

This facility is an excellent choice for families seeking high-quality clinical care and a beautiful, clean environment. However, you should perform thorough due diligence regarding their admissions and billing processes, as one family reported significant issues with deposit returns and room availability communication.

Google Reviews

37 reviews on Google

“Families considering this facility can expect a beautiful, well-maintained campus with highly praised, attentive nursing staff and a clean environment. While most reviewers highlight exceptional care and a warm atmosphere, one significant instance of administrative and financial communication issues was reported regarding room availability and deposits.”

Quality Themes

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Strengths

Exceptional nursing and clinical care
Beautiful, clean, and well-maintained grounds
Attentive and loving staff members
High standards of cleanliness and odor control

Concerns

Administrative and financial communication issues regarding deposits and room availability

Rating Trends

Tap a year to see what changed

Distribution · 31 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about the clinical care here; could you tell us more about how the nursing team manages medication and health monitoring for residents?
2The grounds look absolutely beautiful and well-maintained; what kind of outdoor activities or strolls are available for residents to enjoy the gardens?
3When it comes to the transition into a room, how does the administration handle the communication regarding deposits and the timeline for availability?
4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
5We noticed how much the staff is praised for being attentive and loving; how do you foster that culture of care among your team members?
6With a cozy community of 48 residents, how do you ensure that everyone stays engaged with daily social activities and group events?

Personalized based on this facility's data

Key Review Excerpts

“Our mother experienced every level of living at Meth-Wick during her nearly ten years there. From independent living at Deer Ridge, to her final months at The Woodlands. Each stop was a new, refreshing experience, and for the most part, a blessing.”

Long-term resident's family · 2025★★★★★

“EXCELLENT pt care! CLEAN environment, free of bad odors! These guys exceed staffing expectations and the director and DON walk around to ensure all is well with residents AND staff.”

Agency nurse · 2023★★★★★

“It is beautiful. Like a real home. The staff there is so attentive and loving it is like an extension of my mother's family.”

Resident's family · 2017★★★★★

Source: 37 Google reviews

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

9deficiencies

Dec 17, 2025InspectionNo deficiencies

Clean