Cumming Operating Company LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 246 Google reviews
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What this means for your family
The facility's therapy department is highly regarded and could be a great asset for short-term recovery. However, families must be aware of significant reports regarding poor nursing responsiveness and communication gaps; we strongly recommend maintaining daily contact and active advocacy for your loved one.
Google Reviews
Google Reviews
246 reviews on Google“Cumming Operating Company LLC receives highly polarized feedback, with many reviewers praising the therapy department and specific staff members for their kindness and dedication. However, a recurring pattern of critical reviews highlights significant concerns regarding slow response times for call buttons, poor communication, and inadequate nursing care for residents with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Compassionate and attentive individual staff members
- Clean and well-maintained facility environment
- Helpful concierge and administrative support
Concerns
- Slow or non-existent response to call buttons (mentioned by 3 reviewers)
- Difficulty communicating with nursing staff and doctors (mentioned by 4 reviewers)
- Poor quality of food (mentioned by 3 reviewers)
- Inadequate medical oversight or neglect of infections/wounds (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 186 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2With the physical and occupational therapy teams being such a standout feature here, how are those sessions integrated into a resident's daily routine?
- 3We understand that timely communication is vital for families; what is the standard process for updating us on changes in care or medical status?
- 4Could you walk us through how the nursing team prioritizes and manages call button requests during peak hours?
- 5We are interested in the dining experience; are there options for residents to provide feedback on the menu or request specific dietary preferences?
- 6Given the importance of wound and infection management, what protocols are in place to ensure consistent oversight and regular physician review for those needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff was WONDERFUL and the facility managers did a great job communicating about her care and answering any questions we had.”
“When she or her roommate rang the bell for assistance to go to the bathroom it would take up to an hour for someone to respond, if at all.”
“I was promised on multiple occasions that things would improve. I had my dad removed from the facility and transported to the emergency room due to them ignoring an infection.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and building maintenance issues across all three surveys, with families filing two complaint reports about resident rights and care planning. The main problem areas involve fire safety systems (sprinklers, alarms, smoke doors), food safety practices, and medication management, with several deficiencies repeating despite corrections. While all issues have correction dates, the persistence of fire safety violations across multiple years suggests ongoing maintenance challenges that could affect resident safety and quality of care.
Dec 4, 2025Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Aug 15, 2024Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 15, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 27, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Cumming Operating Company LLC
for profit
Chain Affiliation
Michael Feist
7 facilities nationwide
Chain avg rating: 3.9/5 · Rank 2 of 7 (Best)
Ownership & Management
Owners
Feist, Michael
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
246 reviews from families & visitors
Official Website
Visit cumminghealthandrehab.com
Medicare data downloads
Original nursing home datasets
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