Cumbernauld Village
Strong Medicare quality ratings; families often praise superior care quality compared to other facilities according to family who moved from multiple previous locations. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
Choosing Cumbernauld Village means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: superior care quality compared to other facilities according to family who moved from multiple previous locations and strong pandemic response with extreme safety efforts and maintained care standards during covid-19. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
8 reviews on Google“This small facility appears to provide exceptional care based on limited but enthusiastic family feedback, with one detailed review praising superior care compared to previous facilities and strong pandemic response. However, with only 8 reviews (mostly rating-only) and one concerning incident involving unprofessional groundskeeper behavior, there's insufficient data to fully assess consistency of operations.”
Quality Themes
Tap a score for detailsStrengths
- Superior care quality compared to other facilities according to family who moved from multiple previous locations
- Strong pandemic response with extreme safety efforts and maintained care standards during COVID-19
- Consistent family communication with regular updates and direction provided to relatives
- Clean, beautiful facility appearance
- Staff and leadership described as providing love and support beyond basic care requirements
Concerns
- Unprofessional groundskeeper behavior including profane language and disrespectful treatment of visitors
- Very limited review sample (only one detailed review) makes it difficult to assess consistency
- Potential inconsistency in staff training or supervision given the groundskeeper incident
Rating Trends
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the 5-star staffing rating, how do you ensure that the high quality of care and personal attention mentioned by families remains consistent across all shifts?
- 2We noticed the recent health inspection reports indicated some areas for improvement; could you share what specific steps the facility is taking to address those findings and enhance your inspection outcomes?
- 3We really value the emphasis on safety and communication mentioned by current families; what is your standard process for keeping us updated on our loved one's health and daily well-being?
- 4We want to ensure a welcoming environment for all visitors; how do you oversee and manage the conduct of all staff members, including those working on the grounds, to ensure they remain professional and respectful at all times?
- 5Could you walk us through a typical day for a resident here, and how you tailor activities to keep them engaged and socially connected?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly do you coordinate with local hospitals or primary care physicians?
Personalized based on this facility's data
Key Review Excerpts
“The previous facilities didn't even come close to the care, love and support that he has received here.”
“very disrespectfully approached by the groundskeeper who used profane, vulgar, and inappropriate language while screaming at me”
“There is always constant communication and direction to us.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
6
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed a complaint that triggered an investigation into abuse response procedures, though this was corrected. This facility has recurring issues with fire safety systems, care planning, and daily care assistance that have persisted across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated problems in fire safety and basic care areas suggests ongoing operational challenges families should discuss during visits.
Apr 9, 2026Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Jun 5, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 17, 2022Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Cumbernauld Village
for profit
Ownership & Management
Owners
Cumbernauld Village, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit cumbernauldvillage.com
Medicare data downloads
Original nursing home datasets
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