Cumberland Pointe Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 24 Google reviews
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What this means for your family
While many families report a beautiful environment and kind staff, there are serious, recurring complaints regarding administrative communication and responsiveness to patient needs. When touring, we strongly recommend asking for a specific plan on how the facility handles family concerns and how they ensure call lights are answered promptly during off-peak hours.
Google Reviews
Google Reviews
24 reviews on Google“Cumberland Pointe Care Center receives highly polarized feedback, with many reviewers praising the facility's aesthetic, cleanliness, and the kindness of individual staff members. However, significant concerns exist regarding administrative responsiveness, communication with families, and reports of neglect or poor care standards from a subset of reviewers. Families should weigh the positive reports of a 'family-like' atmosphere against serious allegations regarding management and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean facility environment
- Kind and attentive nursing staff
- Effective short-term respite care
- Engaging activities and courtyard space
Concerns
- Poor administrative responsiveness and communication (mentioned by 2 reviewers)
- Slow response to call lights and patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through how your team manages call light response times to ensure residents receive timely assistance?
- 2We’ve heard wonderful things about your courtyard and activity programs; could you share what a typical social calendar looks like for a resident here this week?
- 3What is your standard protocol for keeping families updated on a resident's health status, and who is the primary point of contact if we have administrative questions?
- 4Since the facility has had some recent health inspection findings, what specific steps are you currently taking to improve those areas and ensure high-quality care?
- 5How does your nursing team coordinate with outside specialists or emergency services if a resident experiences an urgent medical change during the night?
- 6We value clear communication; could you explain how your leadership team ensures that family members are kept in the loop regarding their loved one's daily care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff were wonderful for and with him. We picked him up 5 days later and he was peaceful, relaxed and ready to go home when we got there to pick him up.”
“Select staff members have been absolutely incredible and are so selfless and kind however unfortunately due to the approach that administration takes to family concerns and family questions I would strongly encourage anyone to place their family members somewhere else.”
“My Aunt is cared for here. All the nurses are very kind and she knows them all by name. They joke around with her, and are always willing to go above and beyond.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cumberland Pointe has concerning recurring issues, including families filing complaints about inadequate nursing staffing, infection control problems, and hiring practices. The facility shows persistent deficiencies in nursing staffing levels, fire safety systems, and infection prevention across multiple years. While all violations have correction dates, the pattern of repeat problems in critical care areas like staffing and safety suggests ongoing operational challenges that warrant careful consideration during your visit.
Sep 15, 2025Routine11
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 12, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Oct 3, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jun 27, 2024Routine19
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Jun 27, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 13, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Cumberland Pointe Care Center
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 43 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit cumberland-pointe.net
Medicare data downloads
Original nursing home datasets
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