Cumberland Creek Assisted Living
Reviewer concerns include unprofessional or defensive staff behavior (mentioned by 2 reviewers) — investigate before committing.
based on 8 Google reviews
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What this means for your family
While some staff members are noted as being helpful, there is a troubling pattern of reports regarding defensive management and unprofessional nursing staff. If you choose this facility, you should closely monitor care quality and insist on clear communication regarding your loved one's needs.
Google Reviews
Google Reviews
8 reviews analyzed“Families should approach this facility with significant caution due to recurring reports of unprofessional staff behavior and poor administrative transparency. While some visitors have had pleasant visits, multiple reviewers have raised serious concerns regarding staff incompetence, lack of accountability, and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Willingness of some staff to assist
- Well-maintained building structure
- Pleasant environment for family visits
Concerns
- Unprofessional or defensive staff behavior (mentioned by 2 reviewers)
- Lack of administrative accountability and privacy (mentioned by 2 reviewers)
- Poor facility maintenance and grounds upkeep
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We really love how well-maintained the building looks; what are your current plans for ongoing upkeep of the grounds and common areas?
- 2Since we value staying in the loop, what is your preferred method for keeping families updated on their loved one's daily well-being and any changes in care?
- 3How does the administration ensure that staff members are consistently following privacy protocols and maintaining a professional environment for residents?
- 4Could you walk us through the specific steps the care team takes if a medical emergency occurs during the overnight hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6How do you approach training new staff members to ensure they are providing the high level of attentive, hands-on assistance that residents need?
Personalized based on this facility's data
Key Review Excerpts
“The Director seems to dislike when anyone who comes in “her building” asking valid questions about a patient. She should try popping up in her building around shift change and take note to the fact everyone clocks in and goes on break or sits around and chats (after huddle)!!!”
“Great staff, who are willing to assist. The building is maintained well, but is older.”
“This place is a dump they would let the grass in the smoking area grow until it would be past my mother's knees I guess that's why snakes would get in the building. The electric recepticle didn't have a plate on it and the majority of staff was useless...”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
May 21, 2025Follow-up
The facility failed to ensure medications were administered as ordered, resulting in an 8% medication error rate during a morning medication pass. Specifically, a resident was administered 650mg of Acetaminophen instead of the prescribed 500mg dose due to a failure to verify the medication label against the MAR.
May 21, 2025Follow-up
The facility failed to ensure medications were administered as ordered, resulting in an 8% medication error rate during the 7:00am/8:00am medication pass. Specifically, Resident #6 was administered 650mg of Acetaminophen instead of the prescribed 500mg dose.
Feb 27, 2025Complaint
The facility failed to maintain appropriate hot water temperatures at various sinks and tubs. Specifically, temperatures were recorded as high as 125.2°F at one sink and as low as 118.8°F at another, with residents reporting inconsistent water temperatures.
Feb 27, 2025Complaint
The facility failed to maintain hot water temperatures at all resident fixtures between 100 and 116 degrees Fahrenheit. Specifically, 7 of 17 sampled fixtures were found to have temperatures ranging from 52 to 125.2 degrees Fahrenheit.
Feb 17, 2023Other
The facility failed to provide supervision in accordance with a resident's assessed needs and care plan. Specifically, a resident with a history of smoking while using oxygen was caught smoking with his oxygen tank attached to his walker, despite the facility's policy and physician orders regarding safety.
Feb 17, 2023Other
The facility failed to provide adequate supervision for a resident with a history of smoking while using oxygen. Specifically, a resident was observed in a smoking area with an oxygen cylinder attached to his rollator while another resident was smoking nearby, with no staff present to monitor the safety risk.
Jun 29, 2021Complaint
The facility failed to maintain walls, ceilings, and floors in a clean and good repair. Specific issues included bubbled and peeling paint, ceiling stains and holes, exposed insulation in air conditioning units, and damaged floor tiles with heavy dirt accumulation in multiple resident rooms and common areas.
Jan 13, 2017Follow-up
The facility failed to maintain the adult care home in a clean, orderly, and hazard-free manner. Specific issues included dirty floors, grime buildup on heating/AC units, broken floor tiles, and peeling paint or water leaks in numerous resident rooms and bathrooms.
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References & Resources
Google Maps
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Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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