Cuero Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 42 Google reviews

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What this means for your family
This facility is an excellent choice for physical rehabilitation, as the therapy team is consistently praised for their expertise. However, families should be vigilant regarding hygiene and cleanliness, as multiple reviewers have noted issues with odors and bedding maintenance.
Google Reviews
Google Reviews
42 reviews analyzed“Families seeking rehabilitation services will find a highly-regarded physical therapy team and a friendly, welcoming atmosphere. However, there are significant, recurring reports of hygiene issues, including unpleasant odors and unclean bedding, as well as concerns regarding inconsistent staffing levels and attentiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical therapy and rehab services
- Friendly and compassionate nursing staff
- Engaging and frequent resident activities
- Clean and well-maintained facility environment
Concerns
- Unpleasant odors and hygiene issues in hallways/rooms (mentioned by 4 reviewers)
- Inconsistent staffing or lack of attentiveness (mentioned by 3 reviewers)
- Issues with cleanliness of bedding and linens (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner primarily uses highly repetitive, templated responses that often fail to address the specific content of the review. While they attempt to personalize by using names, the core messaging is a copy-paste pattern of thanking the reviewer and stating they will share feedback with the team.
Questions for Your Tour
- 1We noticed how much the management engages with feedback from the community; how is the facility currently working to address recent feedback regarding hallway cleanliness and room odors?
- 2Since we've heard great things about your physical therapy and rehab services, could you tell us more about how the therapy team works with residents to meet their mobility goals?
- 3What specific steps are being taken to ensure that staffing levels are consistent and that every resident receives attentive, timely care throughout the day and night?
- 4How do you manage the laundry and linen rotation to ensure that bedding is always fresh and clean for the residents?
- 5Could you describe what a typical day looks like for residents in terms of social activities and group engagement?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist was fantastic and showed he really cared.”
“The staff goes above and beyond at all times and the facility is extremely nice !”
“Always on time giving his medicines.. and also explaining why needed certain new medicines. The food was good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 60% of deficiencies triggered by family complaints, indicating ongoing resident care issues. The most recurring problems involve medication management, medical records handling, and food service quality. While most deficiencies show correction dates, the pattern of repeated issues across multiple surveys—particularly with pharmacy services and record-keeping appearing in nearly every inspection—suggests systemic care challenges that families should carefully evaluate before choosing this facility.
Jul 10, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 18, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Sep 28, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 15, 2023Complaint6
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 6, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 30, 2022Routine6
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Sep 28, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Citizens Medical Center County of Victoria
government
REGENCY IHS OF CUERO, LLC
ANTHONY J VILLANUEVA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 54 of 67
Ownership & Management
Owners
Citizens Medical Center County of Victoria
Owner · Organization
Regency Ihs of Cuero LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco 1, LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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