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Nursing HomeMedicaid

Crystal Lake Healthcare and Rehabilitation

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

395 Lakeside Blvd, Bayville · Bayville, NJ 08721235 bedsLicensed & Active
Google rating
3.1/5

based on 67 Google reviews

5
4
3
2
1
Crystal Lake Healthcare and Rehabilitation Nursing Home in Bayville, NJ — Street View
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What this means for your family

While some families report positive experiences with individual staff, the facility has a recurring pattern of serious allegations involving hygiene, neglect, and staffing violations. We strongly recommend that you verify current state inspection reports and visit the facility in person to observe the cleanliness and staff-to-resident ratio before making a decision.

Google Reviews

Google Reviews

67 reviews on Google
Crystal Lake Healthcare and Rehabilitation receives deeply polarized feedback, with many families reporting severe neglect, unsanitary conditions, and unprofessional staff behavior. While some reviewers praise individual staff members for their kindness, these positive accounts are frequently overshadowed by alarming reports of patient abuse, medication errors, and staffing shortages. Potential families should exercise extreme caution given the consistent, high-severity allegations regarding basic hygiene and patient safety.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Select dedicated and compassionate individual staff members
  • Professional rehab therapy team
  • Helpful admissions and social work staff in specific instances

Concerns

  • Neglect and unsanitary conditions (urine/feces odors, dirty rooms) (mentioned by 6 reviewers)
  • Staffing shortages and lack of responsiveness (mentioned by 5 reviewers)
  • Allegations of patient abuse or rough handling (mentioned by 4 reviewers)
  • Medication management errors and theft (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'21(4)'23(7)'25(21)'26(6)

Distribution · 69 analyzed

5
34
4
2
3
1
2
2
1
30

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed some great feedback regarding your rehab therapy team; could you tell me more about how the therapists work with residents to maintain their mobility?
  • 2What specific protocols do you have in place to ensure rooms and common areas are cleaned frequently and kept smelling fresh for the residents?
  • 3How does the nursing team manage medication administration to ensure everything is accurate and delivered on schedule?
  • 4Can you describe the process for communicating updates to family members, especially if there is a change in a resident's health status?
  • 5What is the plan for staffing during the night shifts or weekends to ensure residents receive responsive care at all hours?
  • 6Could you walk me through what a typical daily schedule looks like, including meal times and any social activities or outings available?

Personalized based on this facility's data


Key Review Excerpts

They left my father-in-law sitting in his own waste for so long that he developed a UTI. That UTI led to a kidney failure and now he is in the hospital dying.

Family member · 2023☆☆☆☆

I found my uncle wearing dead people clothes he was dirty his bed was filthy HIS room smelled of urine and feces, the CNAs here are HORRIBLE

Family member · 2025☆☆☆☆

It is filthy and nurses were stealing his medication. This place is a complete nightmare. Do not leave a loved one here.

Family member · 2024☆☆☆☆
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
12.1%
NJ
11.7%
Ocean
10.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
19.4%
NJ
15.7%
Ocean
19.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility36.5%
Worse than Avg
Here
36.5%
US
19.5%
NJ
18.9%
Ocean
22.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility84.8%
Worse than Avg
Here
84.8%
US
95.5%
NJ
97.2%
Ocean
96.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.5%
Worse than Avg
Here
14.5%
US
14.4%
NJ
9.2%
Ocean
7.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.3%
Worse than Avg
Here
89.3%
US
93.4%
NJ
93.0%
Ocean
89.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility36.4%
Worse than Avg
Here
36.4%
US
79.8%
NJ
80.1%
Ocean
77.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility47.2%
Worse than Avg
Here
47.2%
US
81.8%
NJ
78.7%
Ocean
71.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
5penalties
19 complaint-triggered
$490,864 in fines

Crystal Lake Healthcare has a concerning pattern of repeated deficiencies, with families filing 19 complaints that triggered federal investigations. The facility struggles most with protecting residents from abuse and neglect, resident assessments and care planning, and building safety issues including fire protection systems. While the facility reports correcting violations, serious problems with resident protection have occurred multiple times across recent surveys, suggesting ongoing systemic challenges that families should carefully consider.

May 8, 2025Routine
22
0848Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Apr 29, 2025Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Dec 30, 2024Complaint
4
0600Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 29, 2024Complaint
6
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0644Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Apr 4, 2024Complaint
1
0576Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

Feb 8, 2024Routine
11
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jan 27, 2026

$99,528

Fine

Apr 29, 2025

$207,415

Payment Denial

Apr 29, 2025

38-day denial

Fine

Oct 29, 2024

$175,991

Fine

Feb 8, 2024

$7,930

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crystal Lake Healthcare and Rehabilitation

Organization Type

for profit

Ownership & Management

Owners

Pbv Herman Holdings LLC

Owner · Organization

100%

Poplar Opco LLC

Owner (parent company) · Organization

7%

Rbnt Care LLC

Owner (parent company) · Organization

25%

Sjmr, LLC

Owner (parent company) · Organization

39%

Yp Investors Group, LLC

Owner (parent company) · Organization

29%

Fischman, Isaac

Owner (parent company)

Phillip, Abraham

Owner (parent company)

Reiner, Josef

Owner (parent company)

Key personnel

Smith, SusanW-2 Managing EmployeeStern, SamuelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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