Crystal Lake Healthcare and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 67 Google reviews

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What this means for your family
While some families report positive experiences with individual staff, the facility has a recurring pattern of serious allegations involving hygiene, neglect, and staffing violations. We strongly recommend that you verify current state inspection reports and visit the facility in person to observe the cleanliness and staff-to-resident ratio before making a decision.
Google Reviews
Google Reviews
67 reviews on Google“Crystal Lake Healthcare and Rehabilitation receives deeply polarized feedback, with many families reporting severe neglect, unsanitary conditions, and unprofessional staff behavior. While some reviewers praise individual staff members for their kindness, these positive accounts are frequently overshadowed by alarming reports of patient abuse, medication errors, and staffing shortages. Potential families should exercise extreme caution given the consistent, high-severity allegations regarding basic hygiene and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Select dedicated and compassionate individual staff members
- Professional rehab therapy team
- Helpful admissions and social work staff in specific instances
Concerns
- Neglect and unsanitary conditions (urine/feces odors, dirty rooms) (mentioned by 6 reviewers)
- Staffing shortages and lack of responsiveness (mentioned by 5 reviewers)
- Allegations of patient abuse or rough handling (mentioned by 4 reviewers)
- Medication management errors and theft (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some great feedback regarding your rehab therapy team; could you tell me more about how the therapists work with residents to maintain their mobility?
- 2What specific protocols do you have in place to ensure rooms and common areas are cleaned frequently and kept smelling fresh for the residents?
- 3How does the nursing team manage medication administration to ensure everything is accurate and delivered on schedule?
- 4Can you describe the process for communicating updates to family members, especially if there is a change in a resident's health status?
- 5What is the plan for staffing during the night shifts or weekends to ensure residents receive responsive care at all hours?
- 6Could you walk me through what a typical daily schedule looks like, including meal times and any social activities or outings available?
Personalized based on this facility's data
Key Review Excerpts
“They left my father-in-law sitting in his own waste for so long that he developed a UTI. That UTI led to a kidney failure and now he is in the hospital dying.”
“I found my uncle wearing dead people clothes he was dirty his bed was filthy HIS room smelled of urine and feces, the CNAs here are HORRIBLE”
“It is filthy and nurses were stealing his medication. This place is a complete nightmare. Do not leave a loved one here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
5
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crystal Lake Healthcare has a concerning pattern of repeated deficiencies, with families filing 19 complaints that triggered federal investigations. The facility struggles most with protecting residents from abuse and neglect, resident assessments and care planning, and building safety issues including fire protection systems. While the facility reports correcting violations, serious problems with resident protection have occurred multiple times across recent surveys, suggesting ongoing systemic challenges that families should carefully consider.
May 8, 2025Routine22
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Apr 29, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Dec 30, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 29, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 4, 2024Complaint1
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Feb 8, 2024Routine11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 27, 2026
$99,528
Fine
Apr 29, 2025
$207,415
Payment Denial
Apr 29, 2025
38-day denial
Fine
Oct 29, 2024
$175,991
Fine
Feb 8, 2024
$7,930
Ownership & Operations
Who Operates This Facility
Crystal Lake Healthcare and Rehabilitation
for profit
Ownership & Management
Owners
Pbv Herman Holdings LLC
Owner · Organization
Poplar Opco LLC
Owner (parent company) · Organization
Rbnt Care LLC
Owner (parent company) · Organization
Sjmr, LLC
Owner (parent company) · Organization
Yp Investors Group, LLC
Owner (parent company) · Organization
Fischman, Isaac
Owner (parent company)
Phillip, Abraham
Owner (parent company)
Reiner, Josef
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit crystallakehealth.com
Medicare data downloads
Original nursing home datasets
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