Crowne Healthcare of North Baldwin
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews
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What this means for your family
While the facility is frequently praised for its cleanliness and effective therapy programs, the reports of staff aggression and medication errors are significant red flags. We strongly recommend conducting unannounced visits, particularly during night shifts, to verify the quality of care and staff conduct before making a decision.
Google Reviews
Google Reviews
18 reviews on Google“Crowne Healthcare of North Baldwin receives polarized feedback, with some families praising the facility's cleanliness and the quality of therapy services. However, other reports highlight serious concerns regarding patient neglect, medication errors, and aggressive behavior from night shift staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Effective physical therapy services
- Generally friendly and accommodating staff
Concerns
- Reports of neglect and poor patient care (mentioned by 2 reviewers)
- Staff aggression or unprofessional conduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your staffing rating is excellent at 5/5; how do you leverage that high staffing level to ensure consistent, personalized attention for each resident?
- 2Given that medication management is a critical focus for your team, could you walk me through the specific protocols and safety checks you have in place to ensure accuracy?
- 3We want our loved one to feel safe and respected at all times; what kind of ongoing training or oversight do you provide to ensure staff interactions remain professional and compassionate?
- 4I see you actively engage with feedback online; how do you use input from families to improve the quality of care and address any concerns that arise?
- 5Since physical therapy is a noted strength here, how do you integrate those services into a resident's daily routine to keep them active and engaged?
- 6What specific procedures are in place for handling medical emergencies, and how do you communicate updates to family members during those times?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here and received the best care.Therapy is the best! Clean building, friendly people. Great all around!!”
“Absolutely unbelievable treatment! Family member healing from surgery called us in tears 4:30AM after a night shift worker told him to “shut up” as well as aggressively shoving him!”
“Neglect. Meds confusion. Strong arm. Bad Food !”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of fire safety and building maintenance issues across all three federal inspections, with recurring problems in sprinkler systems, fire alarms, and smoke barriers that appear unresolved despite corrections. The 2021 survey revealed additional concerns in infection control, medication management, and care planning. While all 23 deficiencies have documented correction dates and no families filed formal complaints, the persistent fire safety violations suggest ongoing operational challenges that families should discuss during visits.
Nov 18, 2021Routine11
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 4, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
May 10, 2018Routine6
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Crowne Healthcare of North Baldwin
nonprofit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 18 of 18 (Worst)
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jones, Richard
Owner
Mcinnish, Jennifer
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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