Crowne Health Care of Thomasville
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and strong communication with families, making it a strong candidate for long-term care. However, because some families have reported inconsistent daily care and aging facility infrastructure, we recommend touring the specific wing your loved one will occupy and asking about their current protocols for bathing and hygiene assistance.
Google Reviews
Google Reviews
38 reviews on Google“Crowne Health Care of Thomasville receives high praise from many families for its compassionate, attentive nursing staff and welcoming environment. While many report excellent long-term care and effective communication, some reviewers have raised serious concerns regarding the quality of basic daily assistance and the condition of facility infrastructure like bathing rooms and transportation vans.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong communication with family members
- Welcoming and supportive environment
- Effective rehabilitation and end-of-life care
Concerns
- Inconsistent quality of basic patient care (bathing, turning, feeding) (mentioned by 2 reviewers)
- Facility infrastructure needs updates (bathing rooms, transport vans) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate family input into your daily care plans?
- 2With your high CMS ratings for health inspections, what specific protocols do you have in place to ensure consistent, high-quality assistance with daily needs like bathing and mobility?
- 3I understand the facility has been serving the community for a while; are there any current plans to update the bathing facilities or resident transport equipment?
- 4Could you walk me through how your staff balances the high-intensity rehabilitation needs with the day-to-day social and enrichment activities for residents?
- 5Given your strong reputation for end-of-life care, how does your team communicate with families when a resident's medical status changes or an urgent health need arises?
- 6What does a typical afternoon look like for a resident here, and how do you encourage participation in the social environment you've built?
Personalized based on this facility's data
Key Review Excerpts
“My 91 year old mother received kind and compassionate care here. She was offered ample opportunities for entertainment and absolutely loved the food.”
“The staff was also very communicative and answered our questions with infinite patience. I couldn’t recommend CHCT highly enough.”
“My only complaint is the bathing room. My mother complains that it needs updating and heat.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of fire safety and building maintenance issues, with repeated deficiencies in smoke protection, cooking facilities, and corridor safety across all three surveys from 2018-2021. The facility has also had problems with proper exit access and nursing staff posting requirements. While all deficiencies were reportedly corrected, the recurring nature of fire safety violations—particularly with cooking facility protection appearing in multiple surveys—suggests ongoing maintenance challenges that families should discuss during visits.
Dec 9, 2021Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Apr 11, 2019Routine5
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 15, 2018Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Crowne Health Care of Thomasville
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 1 of 18 (Best)
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jones, Joseph
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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