Crowne Health Care of Greenville
Strong Medicare quality ratings; families often praise caring and attentive nursing staff. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
While recent reviews are positive, the facility has a history of conflicting reports regarding staff dedication. We strongly recommend scheduling an in-person tour and asking management how they ensure consistent, high-quality care across all shifts to address past concerns about staff engagement.
Google Reviews
Google Reviews
29 reviews on Google“Crowne Health Care of Greenville receives highly polarized feedback, with some families praising the staff as caring and attentive while others express significant frustration. While several reviewers report positive experiences with patient care, there are serious concerns regarding the consistency of staff dedication and the overall management of the facility.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing staff
- Family-friendly environment
- Helpful administrative support
Concerns
- Inconsistent staff quality and lack of dedication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much the administration engages with the community; how does the leadership team stay involved with the daily well-being of the residents?
- 2We've heard such lovely things about the nursing staff's attentiveness; how do you ensure that same high level of care is consistent across every shift?
- 3What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 5Since the facility has a great reputation for being family-friendly, how often are family members encouraged to participate in resident life or visit?
- 6With a capacity of 118 residents, how do you ensure that each person receives personalized attention tailored to their specific health needs?
Personalized based on this facility's data
Key Review Excerpts
“Find somewhere else for your loved one. This is a very frustrating facility to deal with and the number of staff who care are far outnumbered by staff that are there just to collect a paycheck.”
“This is a great facility with an awesome staff!!! My family and I enjoyed the terrific care that was given to our mother when she was a patient there.”
“Everyone was excellent on their Margaret was extremely helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of fire safety deficiencies that persist across multiple surveys, with smoke control and sprinkler system issues appearing in both 2018 and 2022 inspections. Other recurring problems include nutrition and dietary services, with food safety and menu planning violations. While all deficiencies were reportedly corrected, the repeated fire safety citations suggest potential ongoing challenges in maintaining building safety standards.
Jan 12, 2022Routine2
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 2, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
May 3, 2018Routine3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Crowne Health Care of Greenville
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 11 of 18
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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