Crowne Health Care of Ft Payne
Strong Medicare quality ratings; families often praise kind and respectful nursing staff. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
While the facility's rehab team is frequently cited as a strength, families should be aware of significant disparities in cleanliness and staffing between different areas of the building. We strongly recommend requesting a tour that includes the specific floor where your loved one will reside and asking management how they address the reported staffing shortages in dietary and housekeeping departments.
Google Reviews
Google Reviews
35 reviews on Google“Crowne Health Care of Ft Payne receives highly polarized feedback, with recent reviews highlighting a stark contrast between the facility's appearance and the quality of care. While some families praise the nursing staff for their kindness and responsiveness, others report significant concerns regarding cleanliness, particularly on the second floor, and chronic understaffing that impacts basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Kind and respectful nursing staff
- Effective rehab therapy services
- Clean, well-maintained common areas (1st floor)
Concerns
- Persistent odors and poor cleanliness, especially on the second floor (mentioned by 3 reviewers)
- Chronic understaffing affecting support services like laundry and dietary (mentioned by 3 reviewers)
- Poor quality and lack of variety in food services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your high CMS staffing rating, how do you ensure that support services like laundry and dietary remain consistent for residents throughout the week?
- 2I noticed some feedback regarding the cleanliness of the second floor; what is your current protocol for maintaining consistent sanitation standards across all levels of the facility?
- 3Given the importance of nutrition, could you walk me through how you gather resident feedback to improve the variety and quality of your meal services?
- 4Since you actively engage with families through your online review responses, what is your process for addressing and resolving specific concerns raised by family members?
- 5What does a typical daily activity schedule look like for residents to ensure they stay socially and physically engaged?
- 6In the event of a medical emergency, how is your on-site clinical team structured to provide immediate care, and at what point do you coordinate with local emergency services?
Personalized based on this facility's data
Key Review Excerpts
“Great nursing staff! Always try to solve the problem and treat people like people and not just a number. The dietary, laundry, and housekeeping staff are always so short handed and unfortunately it shows.”
“The 1st floor looks great but the 2nd is filthy and wreaks of urine.”
“My husband received excellent care and treatment thru his rehab stay. Would definite use facility if needed again. GREAT STAFF!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 11 deficiencies from two routine surveys with no complaints filed by families. The main problem areas were fire safety systems, building safety requirements, and nutrition services. Issues spanned from 2017 to 2019 with recurring problems in fire safety across both surveys, though all deficiencies have been corrected by the facility.
Nov 14, 2019Routine4
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Aug 24, 2017Routine7
Nutrition and Dietary Deficiencies
Store, cook, and serve food in a safe and clean way.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.
Ownership & Operations
Who Operates This Facility
Crowne Health Care of Ft Payne
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 6 of 18 (Best)
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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