Crowne Health Care of Eufaula
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 49 Google reviews
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What this means for your family
While many families report excellent experiences with rehab and end-of-life care, the facility has faced serious, recurring allegations regarding medication delays and patient monitoring. We strongly recommend that you visit in person, speak with current residents' families, and ask specifically how they ensure 24/7 patient safety and consistent medication administration before making a decision.
Google Reviews
Google Reviews
49 reviews on Google“Crowne Health Care of Eufaula receives highly polarized feedback, with many families praising the compassionate, attentive staff and successful rehab outcomes. However, there are serious, recurring allegations regarding neglect, poor medication management, and unprofessional communication that have led to tragic outcomes for some residents. Families considering this facility should be aware of the stark contrast between the glowing reports of long-term care and the severe complaints regarding basic safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, attentive nursing staff
- Effective rehabilitation services
- Warm and welcoming facility atmosphere
- Strong support for end-of-life care
Concerns
- Inconsistent or delayed pain medication administration (mentioned by 2 reviewers)
- Poor communication and unprofessional staff behavior (mentioned by 2 reviewers)
- Neglect regarding patient safety and monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your staffing rating is excellent; how does that high level of staffing translate into the daily support and attention my loved one will receive?
- 2We understand that timely medication management is critical; what specific protocols do you have in place to ensure that pain medication is administered consistently and on schedule?
- 3Effective communication is very important to our family; what is your standard process for keeping us updated on our loved one's health status and any changes in their care plan?
- 4I see you actively engage with feedback online; how do you use that input from families to improve the daily experience and dining services for your residents?
- 5Given the recent focus on safety and monitoring, could you walk us through how your team ensures residents are supervised and kept safe throughout the day and night?
- 6What does the daily activity calendar look like, and how do you encourage residents to participate in social life here at Crowne Health Care?
Personalized based on this facility's data
Key Review Excerpts
“Staff were going above and beyond making sure that she was comfortable, going as far as sitting with her until family or friends could make it.”
“My pain medication should be every 6 hrs. It’s more like every whenever I get it to you. Once pain starts it’s harder to get it under control.”
“He had neuropathy and was unable to put his CPAP on and he was not checked on all night and was found unresponsive at 7 am the next morning.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering recent deficiencies in 2024, including serious issues with resident protection from abuse and neglect that remain under correction plans. The facility shows recurring problems with fire safety systems, resident protection, and infection control across multiple surveys. While most older deficiencies have been corrected, the pattern of repeated abuse protection violations and ongoing complaint-driven investigations raises significant concerns about resident safety and care quality.
Dec 19, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 28, 2023Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Nov 10, 2022Routine10
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 9, 2021Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
May 2, 2019Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 20, 2024
$42,884
Payment Denial
Sep 20, 2024
96-day denial
Ownership & Operations
Who Operates This Facility
Crowne Health Care of Eufaula
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 15 of 18 (Worst)
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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