Crowne Health Care of Citronelle
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and active social calendar, the reports of unprofessional staff behavior and administrative concerns are significant red flags. We recommend scheduling an unannounced visit to observe staff-resident interactions firsthand and asking management directly about their protocols for handling staff conduct complaints.
Google Reviews
Google Reviews
22 reviews on Google“Crowne Health Care of Citronelle presents a polarized environment where some families praise the facility for its cleanliness, engaging activities, and compassionate care. However, other reviewers raise serious concerns regarding unprofessional staff behavior, poor quality of care, and potential administrative misconduct.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Active and engaging activities department
- Friendly and attentive nursing staff
Concerns
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a perfect 5-star CMS health inspection rating; what specific protocols do you follow to maintain such high standards of cleanliness and care?
- 2The activities department seems to be a real highlight here; could you tell me more about the types of engaging programs available to help residents stay social?
- 3How do you ensure that communication between the nursing staff and family members stays consistent and clear regarding a resident's daily well-being?
- 4We want to make sure our loved one is happy with their meals; could you describe the dining experience and how much flexibility there is with the daily menu?
- 5In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
- 6I saw that the management is active in responding to community feedback; how does the facility use resident and family input to improve the staff's day-to-day interactions?
Personalized based on this facility's data
Key Review Excerpts
“Shout out to the Activities Dept for helping my mom to continue exercising her mission and purpose for life.”
“Crowne Health Care of Citronelle is a good, clean facility with staff that cares for the residents. They have frequent activities for the residents and they have several cats and birds as local pets for the residents.”
“Some of the staff are unprofessional, rude, and malevolent. I wouldn't trust a facility that would have such low standards as a requisite for employment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a clean record with only minor building safety issues identified, including problems with exit signs, emergency pathways, and fire safety equipment like sprinklers and extinguishers. All five deficiencies from two routine inspections were corrected by the provider and involved no direct patient care concerns, suggesting solid operational management and responsiveness to regulatory requirements.
Jun 9, 2023Routine4
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Aug 6, 2021Routine1
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Ownership & Operations
Who Operates This Facility
Crowne Health Care of Citronelle
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 7 of 18 (Best)
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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