Crown Heights Center for Nursing and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 271 Google reviews
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What this means for your family
While the facility has a highly dedicated social work team that can make the transition process smooth, you must be vigilant regarding environmental and safety standards. We strongly recommend visiting unannounced to inspect room cleanliness for pests and asking direct questions about their pest control and call-light response protocols before committing.
Google Reviews
Google Reviews
271 reviews on Google“Crown Heights Center for Nursing and Rehabilitation receives highly polarized feedback, with many families praising specific staff members like Sirlina Rodolphus for their compassionate and attentive support during the admission process. However, significant concerns persist regarding facility maintenance, including reports of pest infestations, and serious allegations of neglect, poor communication, and inadequate medical oversight. Families considering this facility should weigh the high praise for individual staff against recurring reports of systemic issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and supportive social work/admissions staff
- Effective rehabilitation therapy programs
- Professional and kind nursing/CNA staff
- Clean and welcoming common areas
Concerns
- Pest infestations (rats and mice) (mentioned by 6 reviewers)
- Neglect and poor response times to call lights (mentioned by 5 reviewers)
- Communication issues and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Missing personal belongings/clothing (mentioned by 3 reviewers)
- Inadequate medical care or medication management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 225 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that your admissions and social work teams are frequently praised for being supportive; how do they help families stay connected and informed about their loved one's care?
- 2With the recent focus on facility maintenance, what specific protocols are currently in place to ensure the environment remains clean and pest-free for all residents?
- 3Given the importance of timely assistance, what is your current process for monitoring and responding to call lights to ensure residents get the help they need quickly?
- 4I see that you actively engage with feedback online; how do you use that input to improve communication between your nursing staff and family members?
- 5What measures are in place to ensure that residents' personal belongings and clothing are tracked and safely managed during their stay?
- 6Could you walk me through your medication management process to help me understand how you ensure accuracy and safety for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“There were rats and roaches in her room. ON HER BED!!!! Bottom line, if you love your loved ones please please please don’t put them here!!!!”
“The staff here are not only highly professional and respectful, but they treat residents like family with kindness, patience, and heartfelt compassion.”
“The only negativity is the mice that I have observed more than one occasion, running around in the rooms, even in the room that I visited. That need to be eliminated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering deficiencies related to abuse reporting and resident safety concerns in December 2024. The facility shows persistent problems across surveys with fire safety systems, medication management, and environmental cleanliness including pest control and food safety. While all deficiencies have correction dates, recurring issues with fire safety equipment and environmental standards suggest ongoing operational challenges that warrant careful consideration during visits.
Feb 4, 2026Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 19, 2024Routine21
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Dec 19, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 1, 2022Routine16
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Oct 28, 2020Routine7
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Ownership & Operations
Who Operates This Facility
Crown Heights Center for Nursing and Rehab
for profit
Chain Affiliation
Allure Group
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Basch, Jack
Owner
Landau, Joel
Owner
Rubin, Marvin
Owner
Rubin, Solomon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
271 reviews from families & visitors
Official Website
Visit crownheightscenterrehab.com
Medicare data downloads
Original nursing home datasets
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