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Nursing HomeMedicaid

Crown Heights Center for Nursing and Rehab

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

810 20 St Marks Avenue, Crown Heights · Brooklyn, NY 11213295 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 271 Google reviews

5
4
3
2
1
Crown Heights Center for Nursing and Rehab Nursing Home in Brooklyn, NY — Street View
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What this means for your family

While the facility has a highly dedicated social work team that can make the transition process smooth, you must be vigilant regarding environmental and safety standards. We strongly recommend visiting unannounced to inspect room cleanliness for pests and asking direct questions about their pest control and call-light response protocols before committing.

Google Reviews

Google Reviews

271 reviews on Google
Crown Heights Center for Nursing and Rehabilitation receives highly polarized feedback, with many families praising specific staff members like Sirlina Rodolphus for their compassionate and attentive support during the admission process. However, significant concerns persist regarding facility maintenance, including reports of pest infestations, and serious allegations of neglect, poor communication, and inadequate medical oversight. Families considering this facility should weigh the high praise for individual staff against recurring reports of systemic issues.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean3.0Activities8.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly attentive and supportive social work/admissions staff
  • Effective rehabilitation therapy programs
  • Professional and kind nursing/CNA staff
  • Clean and welcoming common areas

Concerns

  • Pest infestations (rats and mice) (mentioned by 6 reviewers)
  • Neglect and poor response times to call lights (mentioned by 5 reviewers)
  • Communication issues and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Missing personal belongings/clothing (mentioned by 3 reviewers)
  • Inadequate medical care or medication management (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.82022(4)4.22023(42)4.42024(58)4.52025(70)4.42026(51)

Distribution · 225 analyzed

5
171
4
20
3
7
2
5
1
22

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that your admissions and social work teams are frequently praised for being supportive; how do they help families stay connected and informed about their loved one's care?
  • 2With the recent focus on facility maintenance, what specific protocols are currently in place to ensure the environment remains clean and pest-free for all residents?
  • 3Given the importance of timely assistance, what is your current process for monitoring and responding to call lights to ensure residents get the help they need quickly?
  • 4I see that you actively engage with feedback online; how do you use that input to improve communication between your nursing staff and family members?
  • 5What measures are in place to ensure that residents' personal belongings and clothing are tracked and safely managed during their stay?
  • 6Could you walk me through your medication management process to help me understand how you ensure accuracy and safety for residents with complex health needs?

Personalized based on this facility's data


Key Review Excerpts

There were rats and roaches in her room. ON HER BED!!!! Bottom line, if you love your loved ones please please please don’t put them here!!!!

Memory care family member · 2025★★★★★

The staff here are not only highly professional and respectful, but they treat residents like family with kindness, patience, and heartfelt compassion.

Long-term resident's family · 2025★★★★★

The only negativity is the mice that I have observed more than one occasion, running around in the rooms, even in the room that I visited. That need to be eliminated.

Visitor · 2023☆☆☆☆
Source: 271 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.75hrs
100%
Registered nurses for medical care
Total Nursing
3.49hrs
85%
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
12.1%
NY
18.9%
Kings
28.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
19.5%
NY
13.3%
Kings
7.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.3%
NY
13.8%
Kings
13.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
19.4%
NY
20.2%
Kings
17.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.9%
Mixed vs Avgs
Here
14.9%
US
15.5%
NY
13.8%
Kings
8.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
95.5%
NY
95.3%
Kings
92.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.1%
Worse than Avg
Here
68.1%
US
81.8%
NY
77.0%
Kings
75.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.7%
Worse than Avg
Here
71.7%
US
79.8%
NY
78.8%
Kings
75.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
NY
1.2%
Kings
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Well above state avg (7.6)
8 complaint-triggered

Families filed complaints triggering deficiencies related to abuse reporting and resident safety concerns in December 2024. The facility shows persistent problems across surveys with fire safety systems, medication management, and environmental cleanliness including pest control and food safety. While all deficiencies have correction dates, recurring issues with fire safety equipment and environmental standards suggest ongoing operational challenges that warrant careful consideration during visits.

Feb 4, 2026Complaint
5
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 19, 2024Routine
21
0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0346Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Dec 19, 2024Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Nov 1, 2022Routine
16
0161Potential for harm · Pattern

Construction Deficiencies

Use approved construction type or materials.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0917Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Oct 28, 2020Routine
7
0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crown Heights Center for Nursing and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Allure Group

Chain Size

6 facilities nationwide

Chain avg rating: 4.0/5 · Rank 6 of 6 (Worst)

Ownership & Management

Owners

Basch, Jack

Owner

20%

Landau, Joel

Owner

40%

Rubin, Marvin

Owner

20%

Rubin, Solomon

Owner

20%

Key personnel

Basch, JackManaging Control - Governing BodyLandau, JoelManaging Control - Governing BodyRubin, MarvinManaging Control - Governing BodyRubin, SolomonManaging Control - Governing BodyAllure Care Management LLCManager
Source: Medicare provider data

Contact

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References & Resources

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