Crouse Community Center INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 16 Google reviews
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What this means for your family
Crouse Community Center is highly regarded for its compassionate staff and clean environment, making it a strong candidate for long-term or rehab care. However, families should verify current admission requirements early in the process, as some have noted that financial criteria can be a barrier to entry.
Google Reviews
Google Reviews
16 reviews on Google“Crouse Community Center is consistently praised for its kind, professional staff and clean, welcoming environment. Families frequently highlight the compassionate care provided to residents, though some have expressed frustration with restrictive admission policies regarding insurance and payment methods.”
Quality Themes
Tap a score for detailsStrengths
- Kind and compassionate nursing staff
- Clean and well-maintained facility
- Professional and attentive care
- Welcoming atmosphere for visitors
Concerns
- Restrictive admission policies favoring Medicaid or self-pay
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 5-star staffing rating, how does the nursing team integrate with the daily activity schedule to ensure residents stay engaged?
- 2With the recent focus on maintaining a clean and welcoming environment, what specific protocols are in place to address the health inspection findings and ensure consistent quality of care?
- 3Could you walk us through the current admission criteria, particularly regarding the balance between private pay and Medicaid residents?
- 4How are medical emergencies managed on-site, and at what point would you determine that a resident needs to be transferred to a hospital?
- 5What opportunities are there for families to participate in the daily life or social programming here to help our loved one feel more at home?
- 6Since your team is highly regarded for being compassionate and attentive, how do you ensure that level of personalized care is maintained across all 120 residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother was there for a month following a few days in the hospital. She loved it ! Having been a nurse for 45 years she is very aware of what is good care or not. She loved the meals, the nurses and all of the staff there were extremely helpful with the logistics of her stay and discharge.”
“My mother was a resident at Crouse Community Center for three years before her recent passing, and I have nothing but positive things to say about her experience there. The facility is bright and welcoming, and without exception, the staff was kind, patient, and attentive.”
“My mother was a resident for 3 years and I visited 2 to 3 times a week and never had an issue..she was very alert, somewhat demanding, and we'll aware of her rights! They were amazing treated her with respect, as an adult and used humor and encouragement to deal with her demands.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 30 deficiencies across three surveys, with no complaint-triggered inspections. The main problem areas are fire safety systems, electrical systems, and care planning. Issues persist across multiple surveys, including repeated deficiencies in smoke barriers and care plan development. While all deficiencies show correction dates, the pattern of recurring problems in critical safety areas suggests ongoing challenges with maintaining compliance standards.
Jan 13, 2025Routine17
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 23, 2023Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum piping is labeled.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Apr 29, 2021Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Crouse Community Center INC
nonprofit
Ownership & Management
Owners
Felton, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit crousecommunity.com
Medicare data downloads
Original nursing home datasets
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