Crossview Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High RN turnover (75%)
Below average in GA · Critically understaffed (RN) · Best in BEACON HEALTH MANAGEMENT chain · No penalties on record · Very few deficiencies
What this means for your family
This facility has significant, recurring issues with communication and responsiveness that should be a major red flag for any family. Before considering this center, we strongly advise you to visit in person to observe staff-resident interactions and verify how they handle urgent medical concerns, as multiple reviewers have expressed serious safety and neglect issues.
Google Reviews
Google Reviews
11 reviews on Google“Crossview Care Center faces significant criticism regarding communication, staff professionalism, and basic patient care. Multiple reviewers report difficulty reaching staff by phone, instances of rude behavior, and concerns regarding medication management and the physical condition of the facility.”
Quality Themes
Tap a score for detailsStrengths
- Select dedicated staff members
- Strict adherence to safety protocols
Concerns
- Poor communication and lack of responsiveness to phone calls (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 3 reviewers)
- Neglect of patient needs or medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific processes do you have in place to ensure residents receive timely assistance and consistent medication management?
- 2I understand communication is vital for families; what is the standard protocol for updating us on changes in care, and who is our primary point of contact for routine check-ins?
- 3How does your leadership team foster a culture of professionalism and support among the staff to ensure every resident feels treated with dignity and respect?
- 4With the recent focus on safety protocols, could you walk me through how you maintain cleanliness and hygiene standards throughout the facility on a daily basis?
- 5What steps are taken to ensure that staff members are responsive to call lights and urgent requests, especially during evening or weekend shifts?
- 6Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and socially connected?
Personalized based on this facility's data
Key Review Excerpts
“no one ever answers the phone no matter what number you pressed super hard to get in touch with your family because no one anser the desk social workers and or administrator never respond to message you leave”
“Nasty place some times they don't come n they have not brought my meds in 2 days some r rude stay away”
“When they patient tells you their heart is racing don't say its probably from her acting out and no even check it out even after being told they have a history of this.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crossview Care Center shows concerning patterns with 34 deficiencies across 5 surveys, including recent complaints from families that triggered investigations into abuse reporting and resident rights violations. The most recurring issues involve fire safety systems, resident rights (including safe environments), and infection control. While the facility has corrected identified problems, the persistence of similar issues across multiple years and recent serious complaints about abuse investigations warrant careful consideration during any visit.
Apr 21, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 4, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Dec 30, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 25, 2024Routine8
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 6, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 21, 2022Routine16
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Crossview Care Center
for profit
Chain Affiliation
Beacon Health Management
13 facilities nationwide
Chain avg rating: 1.4/5 · Rank 6 of 17 (Best)
Ownership & Management
Owners
Pww Healthcare, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit crossviewhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.