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Nursing HomeMedicaid Investigative

Crossroads of Flowery Branch of Journey LLC, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4595 Cantrell Road, Flowery Branch, GA 30542100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 70 Google reviews

5
4
3
2
1
Crossroads of Flowery Branch of Journey LLC, the Nursing Home in Flowery Branch, GA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (9 vs median 5.0)

Bottom 25% in GA · Critically understaffed (RN) · Worst in JOURNEY HEALTHCARE chain · No penalties on record

Source: Medicare data

What this means for your family

While recent reviews indicate that new management is actively renovating the facility and improving staff responsiveness, the history of severe sanitation and neglect issues is significant. If you consider this facility, conduct an unannounced visit to inspect the current state of the rooms and ask specifically how they manage medical needs for diabetic or high-acuity residents.

Google Reviews

Google Reviews

70 reviews on Google
Crossroads of Flowery Branch, formerly known as Willowwood, has a long history of severe complaints regarding facility maintenance, pest infestations, and neglectful care. While recent reviews from 2025 and 2026 suggest a potential shift in management and ongoing renovations, families remain deeply divided, with many still reporting poor communication, rude staff, and inadequate medical attention.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean1.0Activities5.0Meds2.0MemoryN/AComms2.0Value2.0

Strengths

  • Recent facility renovations and upgrades
  • Some dedicated and caring individual staff members
  • Active efforts by new management to improve standards

Concerns

  • Pest infestations (roaches, mice, insects) (mentioned by 9 reviewers)
  • Neglect and slow response to call lights or medical needs (mentioned by 12 reviewers)
  • Poor food quality and nutritional management (mentioned by 7 reviewers)
  • Rude or unprofessional staff/administration (mentioned by 9 reviewers)
  • Physical facility disrepair (leaking ceilings, mold, broken equipment) (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(4)'20(3)'22(2)'24(4)'26(3)

Distribution · 40 analyzed

5
9
4
2
3
0
2
3
1
26

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has undergone recent renovations; what specific areas have been upgraded, and how are you currently maintaining the building to ensure everything stays in good working order?
  • 2Given that you are under new management, what specific steps are you taking to improve response times for residents when they use their call lights?
  • 3I understand that maintaining a pest-free environment is a top priority for families; could you walk me through your current professional pest control schedule and preventative protocols?
  • 4How are you working to improve the quality and nutritional variety of the meals served in the dining room to ensure residents are getting the best possible care?
  • 5With the recent focus on staffing standards, what training programs are in place to ensure that all team members provide consistent, professional, and compassionate care to every resident?
  • 6Could you describe the daily activity schedule and how you encourage residents to participate to ensure they remain socially engaged and active throughout the week?

Personalized based on this facility's data


Key Review Excerpts

I was uncomfortable with the condition of the facility, but over the past few weeks - big changes! Skilled workers have descended on this facility, repairing and painting walls, new lights, new ceiling panels, polished floors…big time face lift!

Rehab patient's family · 2026★★★★

The ceilings were stained and peeling off from water leaks. Mold and mildew were visible in bathrooms and around windows. Meals were served in styrofoam to go boxes with plastic utensils and did not match what was on the tray list.

Rehab patient · 2023☆☆☆☆

My grandmother had a stroke and was unable to fend for herself. We told them several times that she was diabetic and they didn’t listen and kept giving her sweet tea and even gave her a cupcake.

Long-term resident's family · 2025☆☆☆☆
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
39%
Registered nurses for medical care
Total Nursing
2.94hrs
72%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

10

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility40.8%
Worse than Avg
Here
40.8%
US
12.1%
GA
10.6%
Hall
6.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.7%
Worse than Avg
Here
78.7%
US
93.4%
GA
91.2%
Hall
93.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
15.3%
GA
16.6%
Hall
18.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
14.4%
GA
15.7%
Hall
15.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.5%
Worse than Avg
Here
26.5%
US
19.4%
GA
16.0%
Hall
22.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
19.5%
GA
20.5%
Hall
18.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility17.0%
Worse than Avg
Here
17.0%
US
79.7%
GA
78.4%
Hall
91.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.9%
Worse than Avg
Here
68.9%
US
81.8%
GA
80.4%
Hall
88.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
GA
2.4%
Hall
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Well above state avg (6.1)
10 complaint-triggered

This facility has significant concerns with families filing multiple complaints triggering 10 of its 36 deficiencies, including serious issues with abuse reporting and investigation procedures. The most recurring problems involve care planning and assessments, resident rights violations, and infection control. While all deficiencies show correction dates, the pattern of complaint-driven investigations suggests ongoing family dissatisfaction with care quality and facility responsiveness.

Jan 16, 2026Routine
15
0570Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Jul 3, 2025Complaint
5
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Aug 28, 2024Complaint
4
0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 28, 2024Routine
4
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 29, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 6, 2022Routine
19
0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Crossroads of Flowery Branch of Journey LLC, the

Organization Type

for profit

Chain Affiliation

Chain Name

Journey Healthcare

Chain Size

34 facilities nationwide

Chain avg rating: 1.7/5 · Rank 19 of 19 (Worst)

Ownership & Management

Owners

Journey Ox of Ga LLC

Owner · Organization

3 Bees Holdings LLC

Owner (parent company) · Organization

Ajoj Holdings LLC

Owner (parent company) · Organization

Bees Family Irrevocable Trust

Owner (parent company) · Organization

Blue Ocean Trust

Owner (parent company) · Organization

Journey Ox Ga Healthcare Holdings LLC

Owner (parent company) · Organization

Shasam Family Trust

Owner (parent company) · Organization

Shasam Holdings LLC

Owner (parent company) · Organization

Mcguinness, Bernard

Owner (parent company)

Mcguinness, Bernard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Mcguinness, BernardManaging Control - Governing BodyJourney Ox Ga Management LLCManagerBilbo, RichardManagerConrad, CameronManagerFrinks, TerenceManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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