Crossroads Nursing & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 41 Google reviews
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What this means for your family
This facility has a long history of being a beloved, family-like environment with excellent activities. However, you should be extremely cautious and perform an unannounced visit to check for cleanliness and hygiene, as recent reports of neglect and poor sanitation are a significant departure from their historical reputation.
Google Reviews
Google Reviews
41 reviews analyzed“Families often praise Crossroads for its compassionate, family-like atmosphere and engaging resident activities. However, recent reviews have raised serious alarms regarding hygiene standards, such as unpleasant odors and unclean restrooms, as well as inconsistent communication from nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Engaging resident activities and events
- Family-oriented and welcoming atmosphere
- Skilled rehabilitation and therapy team
Concerns
- Poor facility cleanliness and hygiene (mentioned by 2 reviewers)
- Inadequate communication from nursing staff (mentioned by 2 reviewers)
- Neglect regarding resident hygiene/care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner primarily uses a repetitive, templated response to address serious allegations of neglect and unsanitary conditions. While they occasionally attempt to clarify identity in cases of mistaken location, the core response strategy relies on a standardized script.
Questions for Your Tour
- 1We've heard wonderful things about the compassionate nursing staff and the engaging activities here; could you tell us more about what a typical day of social events looks like for residents?
- 2Since we want to ensure our loved one is always well-attended to, what specific steps are being taken to improve communication between the nursing team and family members?
- 3How does the facility manage daily hygiene and cleanliness routines to ensure every resident feels comfortable and well-cared for?
- 4Could you walk us through the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 5We noticed the facility has a very welcoming, family-oriented atmosphere; how often are family members encouraged to participate in resident events?
- 6With the rehabilitation team being a noted strength, how do you coordinate therapy schedules with a resident's daily routine?
Personalized based on this facility's data
Key Review Excerpts
“The staff is caring and compassionate and the residents are always smiling!”
“Every room reeks of urine, they don’t clean the residents restrooms, the floors are always sticky all throughout the building, extremely unclean, the nurses are extremely lazy and unprofessional.”
“My aunt only lived there a few months but we visited almost every day and saw first hand how well the residents were cared for day in and day out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed nine complaint reports against this facility, raising concerns about ongoing care issues. The facility shows recurring problems with care planning, accident prevention and safety measures, and medication management that persist across multiple surveys from 2023 through 2025. While the facility corrects deficiencies when cited, the repeated violations in these critical care areas suggest systemic challenges that families should carefully consider.
Dec 4, 2025Routine9
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Sep 3, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 20, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 10, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 24, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
HEARNE I ENTERPRISES, LLC
SHANIKA SMITH
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 72 of 148
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit crossroadsnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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